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- Tasks: Lead service management practices and ensure IT services meet top-notch standards.
- Company: A leading retail company in the UK with a focus on innovation.
- Benefits: Competitive salary, training opportunities, and a comprehensive benefits package.
- Why this job: Be a key player in enhancing IT services and driving continuous improvement.
- Qualifications: Experience in ITIL, DevOps, and SecOps frameworks is essential.
- Other info: Join a dynamic team with great career advancement potential.
The predicted salary is between 48000 - 72000 £ per year.
A leading retail company in the UK is seeking a Senior Service Assurance Manager to oversee service management practices across various teams. This role is vital in ensuring that IT services meet required service levels while also championing ITIL4, DevOps, and SecOps frameworks.
The ideal candidate will:
- Analyze performance data
- Manage business communications during incidents
- Work closely with stakeholders to drive continuous improvement
Opportunities for training and a competitive benefits package are included.
Senior Service Assurance Lead – ITIL/DevOps/SecOps in City of Westminster employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Assurance Lead – ITIL/DevOps/SecOps in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Service Assurance Lead role.
✨Tip Number 2
Prepare for those interviews by brushing up on ITIL4, DevOps, and SecOps frameworks. We recommend creating a cheat sheet of key concepts and examples from your past experiences to showcase your expertise when discussing service management practices.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We make it easy for you to showcase your skills and experience directly to the hiring team, so don’t miss out on that opportunity.
We think you need these skills to ace Senior Service Assurance Lead – ITIL/DevOps/SecOps in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITIL, DevOps, and SecOps. We want to see how you've applied these frameworks in real-world scenarios, so don’t hold back on the details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about service assurance and how your skills align with our needs. Let us know what makes you the perfect fit for this role.
Showcase Your Analytical Skills: Since the role involves analysing performance data, be sure to mention any relevant tools or methodologies you’ve used. We love candidates who can demonstrate their ability to drive continuous improvement through data analysis.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Frameworks
Make sure you brush up on ITIL4, DevOps, and SecOps principles. Be ready to discuss how you've applied these frameworks in your previous roles, as this will show your understanding and practical experience.
✨Data-Driven Insights
Prepare to talk about how you've used performance data to drive improvements in service management. Have specific examples ready that demonstrate your analytical skills and how they led to tangible results.
✨Communication is Key
Since managing business communications during incidents is part of the role, think of scenarios where you effectively communicated with stakeholders. Highlight your ability to keep everyone informed and calm under pressure.
✨Continuous Improvement Mindset
Showcase your commitment to continuous improvement by discussing initiatives you've led or participated in. This could be anything from process enhancements to team training sessions that improved service delivery.
