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- Tasks: Lead the development of innovative loyalty programmes for Financial Services.
- Company: Join M&S, a forward-thinking retail leader with a strong sense of purpose.
- Benefits: Enjoy a 20% discount, competitive holidays, and tailored training from day one.
- Other info: Be part of an inclusive team committed to innovation and positive change.
- Why this job: Shape customer experiences and drive impactful loyalty strategies in a dynamic environment.
- Qualifications: Experience in loyalty, strategic thinking, and strong analytical skills required.
The predicted salary is between 60000 - 75000 £ per year.
As a Senior Proposition Manager, you will support the development of the loyalty agenda for Financial Services across all our products & services, helping to shape the propositions, measurement frameworks and overseeing end to end execution to ensure we delight and reward customers, strengthening brand sentiment, while driving incremental sales. You will deliver bespoke, personalised offers for our FS customers by joining up loyalty activity across the FS product set - including Credit, ATMs, Insurance, Savings, Travel Money, and emerging products such as embedded credit - to create a cohesive, compelling and effective loyalty programme. You will partner with a variety of stakeholders across the business (including key relationships with Sparks and the Data / Analytics / AI team).
What you'll do
- Lead the end‑to‑end digitisation of Club Rewards, shaping the future FS loyalty proposition and accelerating digital adoption across the customer base in partnership with Bank, D&T, Sparks and FS teams.
- Own strategic alignment for the migration of credit card loyalty to Salesforce, ensuring customer value, journey impacts and propositional considerations are embedded throughout delivery and transition.
- Deliver sustainable, insight‑led loyalty economics, leading commercial modelling of rewards, missions and perks to balance long‑term affordability with compelling customer value.
- Define and support the 2027 loyalty funding and point value strategy, working with Commercial and the Bank to meet financial targets while protecting customer trust and proposition integrity.
- Own the FS loyalty backlog and prioritisation, driving cross‑partner delivery of high‑impact initiatives that maximise engagement, improve journeys and deliver commercial return.
Who you are
- Passionate about all things customer with experience in Loyalty, proposition strategy or commercial.
- Strategic thinker with the ability to take a broad view of the business and identify the relevant information for decision making.
- Analytical and able to underpin and drive decisions with data and insight.
- Influential communicator and stakeholder manager, able to adapt communication style to influence senior leaders, technical teams, and commercial stakeholders alike.
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market‑leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
Everyone’s welcome. We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Senior Proposition Manager in City of Westminster employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Proposition Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at M&S or in similar roles. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for interviews by diving deep into M&S's loyalty programmes. Know their products and services inside out, and think about how your experience aligns with their goals. Show them you're not just a fit, but the perfect fit!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer engagement or improved loyalty in past roles. This will help you connect your experience directly to what M&S is looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the M&S team!
We think you need these skills to ace Senior Proposition Manager in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in loyalty and proposition strategy. We want to see how your skills align with the Senior Proposition Manager role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Analytical Skills: Since this role involves a lot of data-driven decision making, be sure to include examples of how you've used analytics to inform your strategies. We love seeing candidates who can back up their ideas with solid insights!
Communicate Clearly: As an influential communicator, it’s important to demonstrate your ability to adapt your communication style. Use clear and concise language in your application to show us you can effectively engage with various stakeholders.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Loyalty Stuff
Make sure you brush up on the latest trends in loyalty programmes, especially in Financial Services. Understand how different products like credit cards and insurance can work together to create a seamless customer experience. This will show your passion and expertise during the interview.
✨Data is Your Best Friend
Since this role involves a lot of data analysis, be prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've measured success in loyalty initiatives and how those insights shaped your strategies.
✨Stakeholder Management Skills
Think about times when you've successfully influenced senior leaders or collaborated with cross-functional teams. Be ready to share specific examples that highlight your communication skills and ability to adapt your style to different audiences.
✨Show Your Strategic Thinking
Prepare to discuss your approach to strategic alignment and how you would tackle the migration of loyalty programmes. Think about potential challenges and how you would address them, demonstrating your ability to think critically and strategically.