At a Glance
- Tasks: Lead the product strategy for M&S.com, enhancing customer journeys and web capabilities.
- Company: Join M&S, a forward-thinking retailer shaping the future of digital experiences.
- Benefits: Enjoy a 20% discount, competitive holidays, and tailored training from day one.
- Other info: Be part of an inclusive team driving change in the retail industry.
- Why this job: Make a real impact in a dynamic environment focused on innovation and customer satisfaction.
- Qualifications: Proven product management experience with strong analytical and communication skills.
The predicted salary is between 60000 - 75000 £ per year.
Join our Digital Product team as a Senior Product Manager – Web Experience Enablement and play a critical role in shaping the future of M&S.com. You’ll own the end-to-end product strategy for our web experience platform, leading the evolution of our technology to deliver a dynamic, resilient and increasingly personalised customer journey. Working across a complex ecosystem of teams and stakeholders, you’ll turn customer insight and commercial goals into impactful product outcomes that power one of M&S’s key growth channels.
What you’ll do
- Own and deliver the end-to-end product strategy and roadmap for Web Experience Enablement, balancing customer, commercial and technology priorities.
- Translate customer needs, data insights and market trends into clear, prioritised product plans that drive measurable value.
- Lead cross-functional collaboration across Technology, Data, UX and commercial teams to deliver scalable and sustainable web capabilities.
- Act as the voice of the customer, using experimentation, benchmarking and analytics to continuously optimise the online experience.
- Drive product-led ways of working, leading agile delivery, managing dependencies and ensuring successful outcomes across multiple teams.
Who you are
- Significant experience in product management, with a track record of delivering complex digital products from strategy through to launch and optimisation.
- Strong technical understanding, with the ability to work confidently across engineering, data and platform teams.
- Excellent stakeholder management and communication skills, with the ability to influence at all levels.
- Proven experience leading teams in an agile environment, balancing speed to market with long-term sustainability.
- A customer-first, data-driven mindset, with strong analytical skills and the ability to identify opportunities, risks and trade-offs.
What’s in it for you?
Working at M&S means being part of something bigger – helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market-leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Senior Product Manager in City of Westminster employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an inclusive and innovative employer, offering a dynamic work environment where your contributions as a Senior Product Manager will directly shape the future of our web experience platform. With competitive benefits such as a generous colleague discount, tailored training, and strong family policies, we are committed to supporting your professional growth while ensuring a healthy work-life balance. Join us in our mission to deliver quality and value to millions, and be part of a team that values collaboration, creativity, and customer-centricity.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at M&S. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for interviews by practising common questions related to product management. Think about how you’d showcase your experience with agile delivery and stakeholder management.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data insights to drive product decisions in the past. It’s all about proving you’re customer-first.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the M&S team.
We think you need these skills to ace Senior Product Manager in City of Westminster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Product Manager role. Highlight your experience in product management and how it aligns with the end-to-end product strategy we’re looking for.
Showcase Your Skills:Don’t forget to emphasise your technical understanding and stakeholder management skills. We want to see how you’ve successfully led teams in an agile environment and delivered complex digital products.
Be Customer-Centric:Since we’re all about a customer-first approach, share examples of how you’ve used customer insights and data to drive product decisions. This will show us you understand the importance of delivering a personalised online experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Product Strategy
Before the interview, dive deep into M&S's current web experience and product strategy. Familiarise yourself with their recent updates and how they align with customer needs. This will help you articulate how your experience can enhance their product roadmap.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your ability to manage and influence stakeholders at various levels. Think of specific situations where you successfully navigated complex team dynamics or turned customer insights into actionable plans.
✨Demonstrate a Customer-First Mindset
Be ready to discuss how you've used data and customer feedback to drive product decisions in the past. Share concrete examples of how your analytical skills have led to measurable improvements in user experience.
✨Emphasise Agile Experience
Since the role requires leading teams in an agile environment, come prepared with stories that illustrate your experience with agile methodologies. Highlight how you've balanced speed to market with long-term sustainability in previous projects.
