At a Glance
- Tasks: Support onsite merchandising to enhance customer experience across web, app, and mobile.
- Company: Join M&S, a leading retailer transforming online shopping experiences.
- Benefits: Enjoy a 20% discount, competitive holidays, and wellbeing support.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team shaping the future of digital trading.
- Qualifications: Passion for digital, strong attention to detail, and analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
At M&S, we’re transforming how customers shop online, delivering seamless, engaging and commercial digital experiences across every touchpoint. As an Onsite Trading Assistant, you’ll play a key role in supporting the onsite merchandising team to deliver a best-in‑class customer journey across web, app and mobile. This is a fast-paced, highly collaborative role where you’ll help execute trading activity, optimise performance and bring campaigns to life. If you’re detail‑driven, commercially curious and passionate about online, this is a brilliant opportunity to grow your career in digital trading.
What you’ll do
- Support day‑to‑day trading activity across your business unit, ensuring the website delivers the best possible customer experience across all devices.
- Review and maintain site merchandising, ensuring content is accurate, engaging and aligned to commercial priorities.
- Plan and execute key campaigns and promotional events onsite, supporting trading and marketing objectives.
- Monitor and analyse web analytics, producing weekly and fortnightly insights to improve performance and customer journey.
- Identify opportunities to optimise customer journeys, product visibility and onsite performance.
Who you are
- A passion for online and digital, with a proactive, can‑do attitude.
- Strong attention to detail and ability to manage multiple priorities effectively.
- Analytical mindset with the ability to interpret data and make recommendations.
- Good organisational skills and ability to work to deadlines in a fast‑paced environment.
- Solid Microsoft Office skills.
What’s in it for you?
Working at M&S means being part of something bigger — delivering quality, value and service to millions of customers every day. We’re fast‑moving, inclusive and always evolving. Here are just a few of the benefits:
- 20% colleague discount across M&S products.
- Competitive holiday allowance with option to buy more.
- Pension and life assurance.
- Tailored induction and development.
- Wellbeing support and virtual GP access.
- One paid volunteer day a year.
Everyone’s welcome
We’re committed to building diverse and inclusive teams where everyone can bring their whole selves to work. We support each other, work collaboratively and are always striving to improve. If you need any support or adjustments during the recruitment process, please let us know.
Ways of working
To stay close to our customers, our support teams work in the office three days a week, collaborating to drive creativity and connection.
