At a Glance
- Tasks: Design AI solutions for content and marketing, ensuring seamless integration across teams.
- Company: Join M&S, a dynamic and inclusive leader in the retail industry.
- Benefits: Enjoy 20% discount, competitive holidays, bonuses, and extensive wellbeing support.
- Other info: Join a diverse team committed to making impactful changes in retail.
- Why this job: Be at the forefront of AI innovation, transforming customer experiences and marketing operations.
- Qualifications: Experience in solution design and a passion for AI in marketing.
We are seeking an AI Solutions Designer to define how AI capabilities are applied across content and marketing ecosystems at scale. The role translates prioritised use cases into solution patterns, platform capabilities, operating models, and governance approaches that enable teams to adopt AI safely, consistently, and effectively. Working across Marketing, Product, Engineering and vendors, the role ensures AI capabilities are integrated into enterprise platforms and ways of working in a scalable and reusable manner.
Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.
What You’ll do
- Define scalable solution patterns for AI-driven content creation, insight generation, and marketing capabilities.
- Design the operating models, governance frameworks, and orchestration approaches required to embed AI into content and marketing workflows.
- Assess technology ecosystems, platforms, and vendors to identify capability gaps and define the target-state architecture.
- Translate prioritised AI use cases into platform requirements, solution designs, and delivery roadmaps.
- Enable the rollout of AI capabilities across content and marketing teams by defining reusable patterns, standards, and implementation approaches.
Who you are
- Experienced in solution design, architecture, or capability design within complex digital, content, or marketing environments.
- Able to connect business needs, technology capabilities, and operating models into clear, scalable solutions.
- Passionate about how AI can transform content creation, marketing operations, and customer experiences.
- Comfortable working across Product, Marketing, Architecture, Engineering, and external partners to drive alignment and adoption.
- A strong communicator who can simplify complexity and create practical guidance that enables teams to scale AI confidently.
What's in it for you
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special…
- After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
Everyone's welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
AI Solution Designer in City of Westminster employer: Marks & Spencer Plc
Marks & Spencer Plc is an excellent employer, offering a vibrant work culture that fosters innovation and collaboration in the heart of Salford. Employees benefit from a competitive package, extensive professional development opportunities, and the chance to lead cutting-edge HR technology initiatives, making it a rewarding place for those looking to make a meaningful impact in their careers.
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We think you need these skills to ace AI Solution Designer in City of Westminster
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