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- Tasks: Join M&S as a Customer Assistant, ensuring our store runs smoothly behind the scenes.
- Company: Be part of a leading retail brand known for its commitment to quality and customer service.
- Benefits: Flexible hours, team environment, and opportunities for personal growth.
- Why this job: Make a real impact this Christmas by delivering an exceptional shopping experience.
- Qualifications: Must be 18 or over; teamwork and digital skills are essential.
- Other info: Great opportunity for students looking for seasonal work with flexible shifts.
Overview
Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\’ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\’ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\’ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Under 18 disclaimer
This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Work Pattern:
Monday: 18:00-22:00
Wednesday: 10:00-14:00
Friday: 08:00-12:00
Saturday: 10:00-14:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Responsibilities and Expectations
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates,it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills / Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
#Christmas
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Christmas Customer Assistant - Warehouse Operative - Whitstable employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Warehouse Operative - Whitstable
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their operations.
✨Tip Number 2
Practice your communication skills! As a Customer Assistant, you'll need to engage with customers and colleagues alike. Try role-playing common scenarios with friends or family to boost your confidence and ensure you can communicate clearly and effectively.
✨Tip Number 3
Be ready to showcase your flexibility! During the interview, be prepared to discuss how you've adapted to changes in previous roles. M&S values agility, so share examples of how you’ve successfully handled unexpected challenges in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and comfortable using digital tools, which is key for this role. Don’t miss out on the chance to join our fantastic team!
We think you need these skills to ace Christmas Customer Assistant - Warehouse Operative - Whitstable
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you’re excited about being a part of our team and contributing to a smooth operation at M&S.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. Mention your experience with stock management or customer service to show us you’re the perfect fit for the Christmas Customer Assistant role.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon so we can easily understand your experience and what you bring to the table.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting opportunity.
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Christmas Customer Assistant. Familiarise yourself with tasks like accepting deliveries and keeping the store organised. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Team Spirit
Being a team player is crucial in this role. Think of examples from your past experiences where you worked well with others to achieve a common goal. Be ready to share these stories during your interview to highlight your collaborative skills.
✨Be Digitally Savvy
Since the job requires using digital tools for tracking deliveries and managing stock, brush up on your digital skills. If you have experience with similar systems, mention it! Showing that you're comfortable with technology will give you an edge.
✨Flexibility is Key
The role demands adaptability, especially during the busy Christmas period. Prepare to discuss how you've handled changing priorities in the past. This will show that you're ready to roll with the punches and keep things moving smoothly.
