At a Glance
- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Earn a competitive wage with an unsocial hours premium and flexible working options.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be the face of M&S, delivering exceptional service and making a real impact.
- Qualifications: Strong customer service skills and digital confidence required.
Work Pattern
Wednesday 21:00-07:00
Thursday 21:00-07:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Under 18 disclaimer
This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Join our team at M&S as a Customer Assistant in our Foods section, where you\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\'ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
- At M&S our customers don\'t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
Christmas Customer Assistant - Food - Nights in Leicester employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Christmas Customer Assistant in our Foods section, you'll enjoy competitive pay, including an unsocial hours premium, and the opportunity to develop your skills in a dynamic retail environment. Join us in making a meaningful impact this festive season while benefiting from our commitment to employee growth and a supportive community.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant - Food - Nights in Leicester
✨Tip Number 1
Get to know M&S and their products inside out! Familiarise yourself with their food range and be ready to chat about your favourites. This will show your passion and help you connect with customers during the interview.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers or handle complaints. Being able to demonstrate your ability to provide excellent service will set you apart from other candidates.
✨Tip Number 3
Show off your digital savvy! Be prepared to discuss how you’ve used technology in previous roles. Mentioning your experience with apps or digital tools can highlight your adaptability and readiness for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team and ready to roll up your sleeves for the busy festive season.
We think you need these skills to ace Christmas Customer Assistant - Food - Nights in Leicester
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for M&S Food products shine through! Share any experiences you have with our products and how you can help customers discover their favourites.
Highlight Your Customer Service Skills:We want to know how you go above and beyond for customers. Use examples from your past experiences to demonstrate your commitment to excellent service and how you make customers feel valued.
Be Digital Savvy:Since being digitally confident is key, mention any experience you have with digital tools or apps. Show us how you can use technology to enhance the customer experience and keep things running smoothly.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and get you on board as part of our fantastic team!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items and recommend them will show your passion for the brand and your commitment to excellent customer service.
✨Show Your Customer Service Skills
Prepare examples of how you've provided great customer service in the past. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will demonstrate your ability to put customers first, which is key for this role.
✨Be Digitally Savvy
Since being digitally confident is essential, brush up on any digital tools you might use in the role. Familiarise yourself with apps like Sparks and think about how you can leverage technology to enhance the customer experience.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be ready to discuss how you work well with others. Share examples of how you've adapted to changing situations in previous jobs, as flexibility is crucial in a retail environment, especially during the busy Christmas period.
