At a Glance
- Tasks: Serve customers, maintain store cleanliness, and promote M&S Food products.
- Company: Join the M&S team, known for quality and excellent customer service.
- Benefits: Competitive pay with an unsocial hours premium and flexible working options.
- Other info: Great opportunity for career growth during the festive season.
- Why this job: Be a brand ambassador and make a real difference in customers' shopping experience.
- Qualifications: Strong communication skills and a passion for customer service.
Work Pattern:
- Wednesday 06:00-10:00
- Thursday 06:00-10:00
- Friday 06:00-10:00
- Saturday 06:00-10:00
Note: the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Join our team at M&S as a Customer Assistant in our Foods section, where you’ll become a champion of our high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Join us and make an immediate impact.
Christmas Customer Assistant - Food - Acorn Park Crawley SF employer: Marks & Spencer Plc
Join M&S as a Christmas Customer Assistant in Crawley, where you'll be part of a vibrant team dedicated to delivering exceptional customer service and showcasing our high-quality food products. We pride ourselves on fostering an inclusive work culture that values diversity and offers flexible working arrangements, alongside opportunities for personal growth and development. With competitive pay, including an unsocial hours premium, and a commitment to employee well-being, M&S is an excellent employer for those seeking meaningful and rewarding employment this festive season.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant - Food - Acorn Park Crawley SF
✨Tip Number 1
Get to know M&S and their products inside out! Familiarise yourself with their food range and be ready to chat about your favourites. This will show your passion and help you connect with customers.
✨Tip Number 2
Practice your customer service skills! Think about how you can make every customer's experience special. Role-play with a friend or family member to get comfortable with engaging and recommending products.
✨Tip Number 3
Be flexible and ready to adapt! The festive season can be hectic, so show that you're willing to take on different tasks and shifts. Highlight your adaptability in conversations with potential employers.
✨Tip Number 4
Apply through our website for the best chance of landing the job! It’s super easy, and we love seeing applications come directly from enthusiastic candidates like you. Don’t miss out!
We think you need these skills to ace Christmas Customer Assistant - Food - Acorn Park Crawley SF
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let us know how much you love food! Share any experiences you have with M&S products or similar roles. We want to see that you're excited about being a brand ambassador for our delicious offerings.
Highlight Your Customer Service Skills:Make sure to emphasise your customer service experience. We’re looking for individuals who put customers first, so share examples of how you've gone above and beyond to help customers in the past. This will show us you’re the right fit for our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great addition to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do, so get started today!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Familiarise yourself with M&S Food products before the interview. Being able to discuss your favourite items or recent promotions shows your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this will demonstrate your commitment to putting customers first.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle certain customer interactions or challenges on the shop floor. Practising responses to these scenarios can help you articulate your thought process and problem-solving skills effectively.
✨Emphasise Flexibility and Teamwork
Since the role requires working flexible hours, highlight your adaptability and willingness to work as part of a team. Share experiences where you've successfully collaborated with others or adjusted to changing circumstances.
