At a Glance
- Tasks: Deliver exceptional customer service and promote our fabulous fashion, home, and beauty products.
- Company: Join the iconic Marks & Spencer team this Christmas!
- Benefits: Flexible working options and a chance to make a real impact.
- Other info: Exciting opportunities in a dynamic retail environment during the festive season.
- Why this job: Be the face of M&S and create memorable shopping experiences for customers.
- Qualifications: Passion for customer service and a willingness to learn.
week 1
sun 11-17.30
mon 10-1630
tues 10-1630
week 2
mon 10-16.30
tues 10- 16.30
saturday 1430-21.30
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Christmas - Customer Assistant - Fashion Home & Beauty in Leicester employer: Marks & Spencer Plc
Marks & Spencer is an exceptional employer that prioritises a vibrant and inclusive work culture, making it an ideal place for those seeking meaningful employment in the retail sector. With a strong commitment to employee growth, we offer comprehensive training and development opportunities, ensuring our team members are equipped to deliver outstanding customer service while thriving in a dynamic environment. Join us in our mission to revolutionise retail and enjoy the unique advantage of being part of a company that values diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas - Customer Assistant - Fashion Home & Beauty in Leicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marks & Spencer. Understand their values and what they stand for, especially around customer service and inclusivity. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and how you can relate your experiences to the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your thoughts clearly and confidently.
✨Tip Number 3
Show off your personality! Marks & Spencer is looking for people who can engage with customers and build relationships. Be yourself during the interview, and don’t be afraid to let your enthusiasm for the role shine through. Remember, they want to see how you can contribute to the team!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Christmas - Customer Assistant - Fashion Home & Beauty in Leicester
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that showcase your ability to deliver a great shopping experience.
Be Yourself:Let your personality shine through in your application! We’re looking for genuine individuals who can connect with our customers. Don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application:Take a moment to read through the job description and align your skills and experiences with what we’re looking for. Customising your application shows us that you’re serious about the role and understand what it takes to succeed.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the information you need about the role and our company there!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Before the interview, take some time to familiarise yourself with the fashion, home, and beauty products that the company offers. Being able to discuss specific items and their features will show your enthusiasm and readiness to engage with customers.
✨Customer-Centric Mindset
Prepare examples from your past experiences where you prioritised customer service. Think about times when you went above and beyond to meet a customer's needs, as this aligns perfectly with the role's focus on delivering a great shopping experience.
✨Show Your Adaptability
The job requires adaptability to changing situations, so be ready to discuss how you've handled unexpected challenges in previous roles. Highlighting your flexibility will demonstrate that you're a good fit for the dynamic retail environment.
✨Ask Questions
At the end of the interview, don’t hesitate to ask questions about the team culture or training opportunities. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
