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- Tasks: Serve customers with fresh bakery products and maintain store standards.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Competitive pay, flexible hours, and training opportunities.
- Why this job: Be the face of M&S, delivering exceptional service and fresh food.
- Qualifications: Passion for food and strong customer service skills required.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 11 - 16 £ per hour.
Work Pattern: Week 1: Sunday 06:30 – 14:30, Monday 04:30 – 12:30, Tuesday 04:30 – 12:30. Week 2: Monday 04:30 – 12:30, Tuesday 04:30 – 12:30, Saturday 04:30 – 12:30.
Under 18 Disclaimer: This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00‑06:00.
Job Overview: Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We’re seeking passionate individuals with a love for food that strive for perfection every day. You’ll be a hands‑on, sleeves‑up brand ambassador bringing energy and attention to detail to every shift – delivering hot bread, fresh perspectives, and fast, five‑star service to our customers.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - InStore Bakery - Cheltenham employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - InStore Bakery - Cheltenham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their bakery section. Understanding their values and products will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with us.
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look smart and presentable. It shows that you respect the opportunity and are ready to represent the M&S brand with pride.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and gives you a better chance of standing out. So, don’t hesitate – take your marks and apply today!
We think you need these skills to ace Customer Assistant - InStore Bakery - Cheltenham
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Mention any relevant experiences or interests that highlight your enthusiasm for the bakery section. We want to see that you’re excited about delivering fresh produce and great service.
Tailor Your Application: Make sure to customise your application to fit the Customer Assistant role. Highlight your customer service skills and any experience you have in a fast-paced environment. We’re looking for those who can handle pressure with a smile!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Bakery Products
Before the interview, brush up on your knowledge of bakery products. Familiarise yourself with the different types of bread, pastries, and cakes that M&S offers. Being able to discuss your favourites or recommend items will show your passion for food and help you connect with the interviewer.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will highlight your commitment to putting customers first, which is key for this role.
✨Show Your Adaptability
The job requires adaptability to changing situations, so be ready to discuss how you've handled unexpected challenges in previous roles. Share specific instances where you had to adjust your approach quickly, especially in a fast-paced environment like a bakery.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how M&S promotes inclusivity within the workplace. This shows your genuine interest in the company and helps you assess if it’s the right fit for you.
