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- Tasks: Deliver five-star service in a fast-paced cafe environment.
- Company: Join the vibrant M&S Cafe team at the heart of our store.
- Benefits: Competitive pay, including an unsocial hours premium for late shifts.
- Other info: Dynamic role with opportunities to thrive in a high-performance culture.
- Why this job: Be a brand ambassador and make customers' days brighter with great food and drink.
- Qualifications: Must be 18 or over; digital confidence and teamwork skills are essential.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern:
- Sunday 09:00-17:00
- Monday 04:30-12:30
- Tuesday 04:30-12:30
- Saturday 10:30-18:30
Under 18 Disclaimer: This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team in the M&S Cafe – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You’ll be a brand ambassador, making great food and drink recommendations while ensuring the cafe operates smoothly, even during the busiest periods.
Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Cheltanham in Cheltenham employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Cheltanham in Cheltenham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their cafe culture. This will help you show genuine interest and tailor your answers to what they value.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or busy periods. Being able to demonstrate your ability to stay calm and deliver five-star service will set you apart.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've worked well with others in high-pressure situations. M&S values collaboration, so let them know you're a team player.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Assistant - Cafe - Cheltanham in Cheltenham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about working in a fast-paced café environment and delivering top-notch service to our customers.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience. If you've worked in a café or customer service before, shout about it! We love seeing how your skills match what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Assistant role at M&S Café.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you one step closer to joining our team. We can’t wait to hear from you!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant in a cafe entails. Familiarise yourself with the job description and think about how your skills align with the requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering five-star service, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you handled pressure well or went above and beyond for a customer. This will demonstrate your ability to thrive in a busy environment.
✨Demonstrate Team Spirit
Teamwork is crucial in this role, so be ready to discuss how you work well with others. Share experiences where you collaborated with colleagues to achieve a common goal or helped out during busy times. This shows that you can contribute to a high-performance culture, which is key for success at M&S.
✨Be Digitally Savvy
As you'll be using digital tools to take and fulfil orders, it's important to highlight your comfort with technology. If you have experience with similar systems or can quickly learn new software, mention it. This will reassure the interviewer that you can keep things running smoothly, even during peak hours.