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- Tasks: Deliver exceptional customer service and promote our amazing food products.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible working hours, inclusive culture, and training opportunities.
- Why this job: Be the face of M&S and make a real difference for customers.
- Qualifications: Passion for food and strong communication skills.
- Other info: Exciting career growth in a dynamic, supportive environment.
The predicted salary is between 11 - 16 £ per hour.
Join our team at M&S as a Customer Assistant in our Food section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You'll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
Work Pattern:
- Week 1: Sunday 07:00-11:00, Monday 14:00-18:00, Wednesday 14:00-18:00
- Week 2: Sunday 12:00-16:00, Wednesday 17:30-21:30, Saturday 15:00-19:00
Purpose:
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome:
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
New Store Opening - Customer Assistant - Food - Westway Chelmsford SF employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Store Opening - Customer Assistant - Food - Westway Chelmsford SF
✨Tip Number 1
Get to know the company! Before your interview, dive into M&S's values and products. This way, you can show off your passion for their food section and how you can contribute to their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can highlight your customer service skills and product knowledge.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. It shows you care about the role and respect the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace New Store Opening - Customer Assistant - Food - Westway Chelmsford SF
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they’re top-notch. We want to see that you’re excited about sharing this passion with our customers.
Highlight Your Customer Service Skills: Make sure to mention any previous experience you have in customer service. We’re looking for folks who can engage with customers and make them feel valued, so share examples of how you've done this in the past!
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re all about building positive relationships, so showing us who you are will help us see if you’re a good fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their qualities will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about situations where you went above and beyond for a customer, as this aligns perfectly with the role's focus on creating a remarkable shopping experience.
✨Be Ready to Adapt
The job requires adaptability, so be prepared to discuss how you've handled changing situations in the past. Share stories that highlight your flexibility and willingness to learn, which are key traits for a Customer Assistant at M&S.
✨Ask Questions
At the end of the interview, don’t hesitate to ask questions about the team, store culture, or training opportunities. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
