At a Glance
- Tasks: Lead the team to ensure a smooth and efficient store operation.
- Company: Join a well-known food retailer with a focus on teamwork and customer service.
- Benefits: Flexible hours, competitive pay, and opportunities for career growth.
- Other info: Dynamic work environment with a supportive team culture.
- Why this job: Be a key player in creating an amazing shopping experience for customers.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 € per year.
Work Pattern
- Week 1
- Sunday: 07:00 - 15:00
- Monday: 05:00 - 13:00
- Tuesday: 05:00 - 13:00
- Thursday: 05:00 - 13:00
- Friday: 05:00 - 13:00
- Week 2
- Monday: 14:00 - 22:00
- Tuesday: 14:00 - 22:00
- Thursday: 14:00 - 22:00
- Friday: 14:00 - 22:00
- Saturday: 14:00 - 22:00
Purpose of the Shift Lead role
- To lead the fill operation, delivering a sales floor that is ready to trade.
- Taking operational responsibility for coordinating resource to serve, sell and fill.
- To lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Food - Canterbury employer: Marks & Spencer Plc
As a Shift Lead at our Canterbury location, you will thrive in a dynamic and supportive work environment that prioritises teamwork and inclusivity. We offer competitive benefits, opportunities for personal and professional growth, and a culture that values exceptional customer service and operational excellence. Join us to be part of a team that not only drives productivity but also fosters a sense of belonging and community among colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Canterbury
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Show off your leadership skills! As a Shift Lead, you'll need to demonstrate your ability to coordinate and motivate a team. Share examples from your past experiences where you've successfully led a group.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Shift Lead - Food - Canterbury
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading teams or managing operations. We want to see how you can coordinate resources and drive productivity, just like the Shift Lead role requires.
Be Specific About Your Experience:When detailing your past roles, be specific about your responsibilities and achievements. Use examples that demonstrate your ability to create a great team atmosphere and deliver excellent customer service, as these are key aspects of the job.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application more efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Role Inside Out
Make sure you understand the Shift Lead role thoroughly. Familiarise yourself with the responsibilities like leading the fill operation and coordinating resources. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed operations in the past. Highlight your ability to coach colleagues and drive productivity, as these are key aspects of the job. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service
Since role modelling great customer service is crucial, think of specific instances where you’ve gone above and beyond for customers. Be ready to discuss how you would create an inclusive team atmosphere and ensure a quick payment experience for customers.
✨Be Ready for Operational Scenarios
Expect questions about handling operational tasks, such as cash handling and responding to call outs. Brush up on relevant procedures and be prepared to discuss how you would manage these responsibilities effectively, especially in the absence of the Colleague Manager.
