Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support store operations by managing stock and deliveries to ensure a smooth shopping experience.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible hours, training opportunities, and a vibrant work environment.
- Why this job: Be part of a dynamic team that makes a real difference in customer satisfaction.
- Qualifications: Must be 18+, with strong communication skills and a positive attitude.
- Other info: Embrace a culture of inclusion and diversity while growing your career.
The predicted salary is between 13 - 16 £ per hour.
Work Pattern
- Week 1
- Sunday: 12:30 - 20:30
- Tuesday: 13:30 - 22:00
- Wednesday: 13:30 - 22:00
- Saturday: 13:30 - 22:00
- Monday: 13:30 - 22:00
- Wednesday: 13:30 - 22:00
- Thursday: 13:30 - 22:00
- Saturday: 13:30 - 22:00
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.
You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
This is a role for people who move with purpose. Are you ready for it? Take Your Marks and apply today.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant (Operations) - Cambridge employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant (Operations) - Cambridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and operations. Prepare your answers, but keep them natural. We want you to sound confident and ready to tackle any scenario that comes your way.
✨Tip Number 3
Show off your flexibility! Since this role requires adaptability, be ready to share examples from your past experiences where you've had to think on your feet or adjust to changing situations. It’ll highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared. This shows your enthusiasm for the role and gives you a chance to learn more about the team and the work culture at M&S.
We think you need these skills to ace Customer Assistant (Operations) - Cambridge
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you’re excited about being a Customer Assistant and ready to roll your sleeves up. A bit of personality goes a long way!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We’re looking for team players who are adaptable and digitally confident, so don’t forget to mention any relevant experience!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re all about efficiency here!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant in Operations. Familiarise yourself with stock management, deliveries, and how to keep the store running smoothly. This will help you answer questions confidently and show that you're ready to roll your sleeves up.
✨Showcase Your Flexibility
Flexibility is crucial for this role, so be prepared to discuss how you've adapted to changing situations in the past. Share examples of times when you’ve had to shift priorities or work across different areas, demonstrating your ability to keep things moving in a fast-paced environment.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, think about your experience with digital tools. Be ready to talk about any relevant software or systems you've used before, especially in relation to tracking deliveries or managing stock. This will show that you can handle the tech side of the job with ease.
✨Emphasise Teamwork
As a key player in a big machine, teamwork is vital. Prepare to discuss how you’ve collaborated with others in previous roles. Highlight your communication skills and how you build positive relationships with colleagues, as this will demonstrate that you’re a great fit for their team-oriented culture.
