At a Glance
- Tasks: Deliver exceptional customer service in our Fashion, Home & Beauty section.
- Company: Join the iconic M&S team and be part of a retail transformation.
- Benefits: Flexible hours, competitive pay, and a vibrant work environment.
- Other info: Fast-paced role with opportunities for personal growth and development.
- Why this job: Be a fashion-forward assistant helping customers feel their best every day.
- Qualifications: Passion for fashion, strong communication skills, and digital confidence.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern:
- Week 1
- Monday 12:00 - 20:00
- Tuesday 12:00 - 20:00
- Friday 12:00 - 20:00
- Saturday 12:00 - 20:00
- Week 2
- Sunday 11:00 - 19:00
- Monday 12:00 - 20:00
- Tuesday 12:00 - 20:00
- Friday 12:00 - 20:00
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering a market leading customer experience. This isn’t just a retail job – it’s a role for people who love pace, graft, and playing their part in delivering our transformation.
We’re looking for fashion-forward, confident people who are passionate about helping customers feel their best, whether that’s through 1 to 1 styling in suits, offering a five-star bra fit experience or a tailor‑made beauty routine. You’ll be someone who knows how to build rapport quickly, listens to customer needs, and confidently recommends products both in-store and online.
At M&S, our customers don't wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets. You’ll create genuine 1 to 1 connection with customers through fitting appointments and style advice, tapping into your knowledge of the latest trends and tailoring your recommendations to their unique needs.
Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to provide a personalised five-star service.
Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on.
If you’re ready to take the lead in delivering exceptional service and bringing the M&S style experience to life, this is your moment. Take Your Marks and apply today.
Customer Assistant - Lingerie - Cambridge employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values passion and dedication. As a Customer Assistant in our Cambridge store, you'll enjoy opportunities for personal growth and development while working alongside a supportive team that thrives on delivering outstanding customer experiences. With flexible hours and a focus on innovation, M&S is the perfect place for those looking to make a meaningful impact in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Lingerie - Cambridge
✨Tip Number 1
Get to know the company culture before your interview. M&S is all about delivering a top-notch customer experience, so show us you understand that by sharing examples of how you've done this in the past.
✨Tip Number 2
Practice your rapport-building skills! Think of ways to connect with customers quickly and effectively. We want to see you shine in those 1 to 1 interactions, so be ready to demonstrate your people skills.
✨Tip Number 3
Be prepared to talk about your flexibility and adaptability. Retail can be hectic, and we need team members who can roll with the punches. Share stories where you've thrived under pressure!
✨Tip Number 4
Don’t forget to highlight your digital confidence! Familiarise yourself with tools like the Sparks App and be ready to discuss how you can use technology to enhance the customer experience.
We think you need these skills to ace Customer Assistant - Lingerie - Cambridge
Some tips for your application 🫡
Show Your Passion for Fashion:When writing your application, let your love for fashion shine through! Share any relevant experiences or interests that highlight your style knowledge and how you can help customers feel their best.
Be Personable and Engaging:Remember, this role is all about connecting with customers. Use a friendly tone in your application to show us that you can build rapport quickly and are genuinely excited about helping others.
Highlight Your Digital Savvy:Since being digitally confident is key, mention any experience you have with digital tools or apps. Show us how you can use technology to enhance the customer experience, both in-store and online.
Flexibility is Key:Retail can be unpredictable, so emphasise your adaptability in your application. Share examples of how you've successfully handled busy situations or changed priorities in the past to demonstrate your readiness for the fast-paced environment.
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Stuff
Familiarise yourself with M&S's latest fashion trends and products, especially in lingerie. Being able to discuss specific items or styles during the interview will show your passion and knowledge, which is key for a Customer Assistant role.
✨Show Off Your People Skills
Prepare examples of how you've built rapport with customers in the past. Think about times when you provided excellent service or resolved issues effectively. This will demonstrate your ability to connect with customers and deliver that five-star experience.
✨Be Ready for a Fast-Paced Environment
Expect questions about how you handle pressure and busy situations. Share experiences where you successfully managed multiple tasks at once, as this role requires efficiency and effectiveness even when things get hectic.
✨Embrace Digital Tools
Brush up on your digital skills, especially if you've used apps or devices in previous roles. Be prepared to discuss how you can leverage technology to enhance customer service, as being digitally confident is essential for this position.
