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- Tasks: Deliver exceptional customer service in Fashion, Home & Beauty while driving sales.
- Company: Join M&S, a leading retailer known for style and quality.
- Benefits: Flexible hours, training opportunities, and a vibrant team environment.
- Why this job: Be the face of fashion retail and help customers find their perfect style.
- Qualifications: Passion for fashion, strong communication skills, and digital confidence.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 11 - 16 £ per hour.
Work Pattern
- Sunday 15:00-19:00
- Monday 14:00-18:00
- Tuesday 06:00-10:00
- Wednesday 14:00-18:00
- Thursday 06:00-10:00
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation.
We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products. You’ll be a resilient and confident brand ambassador who’s ready to serve our customers and sell our latest fashion items.
At M&S, our customers don’t wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets. Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.
Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on. Being a team player is crucial. You’ll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.
Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on. This is the frontline of fashion retail - are you ready for it? Take Your Marks and apply today.
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Fashion, Home & Beauty - Cambridge employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Cambridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their latest fashion trends. This will help you show off your passion for the brand and impress them with your knowledge.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers or handle complaints. Being prepared will help you feel more confident during the interview.
✨Tip Number 3
Show off your digital savvy! Since being digitally confident is key, be ready to discuss how you've used technology in previous roles. Mention any apps or tools you’re familiar with that could enhance the customer experience.
✨Tip Number 4
Be flexible and adaptable! Retail can be unpredictable, so share examples of how you've successfully handled change or pressure in past jobs. This will demonstrate that you're ready to roll with the punches at M&S.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Cambridge
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for fashion and customer service shine through. We want to see that you're not just looking for any job, but that you're genuinely excited about being a part of the M&S team!
Be Specific: Use specific examples from your past experiences to highlight your skills. Whether it’s a time you went above and beyond for a customer or how you handled a busy shift, we want to hear those stories that showcase your abilities.
Keep It Professional Yet Friendly: While we love a casual vibe, remember to keep your tone professional. Use clear language and avoid slang, but don’t be afraid to let your personality come through – we’re looking for team players who can connect with our customers!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Fashion
Brush up on the latest trends in fashion, home, and beauty. Be ready to discuss your favourite styles and how they relate to M&S's offerings. This shows your passion and helps you connect with the brand during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond for a customer, as this role is all about providing that five-star service.
✨Be Digitally Savvy
Familiarise yourself with digital tools like the Sparks App. Mention any experience you have with technology in retail settings, as being digitally confident is essential for enhancing the customer experience at M&S.
✨Demonstrate Team Spirit
Think of instances where you've worked well in a team. M&S values collaboration, so be prepared to discuss how you support your colleagues and contribute to a positive work environment, especially in a fast-paced setting.
