At a Glance
- Tasks: Serve customers with a smile and promote our delicious café menu.
- Company: Join M&S, a leading retailer committed to innovation and inclusivity.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Other info: We welcome everyone and support diverse needs in our recruitment process.
- Why this job: Be part of a vibrant café culture while enhancing customer experiences.
- Qualifications: No prior experience needed, just a passion for food and great service.
The predicted salary is between 20000 - 28000 € per year.
Cafe Customer Assistant
Café Customer Assistant - Hospitality - Bracknell Lexicon
Join our team at M&S as a Customer Assistant in our café, where you\'ll become a champion of our delightful food and drink offerings, offers, and services. We\'re seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.
You\'ll be a brand ambassador who’s ready to recommend and promote our delicious café menu. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
· Being digitally confident is essential. You\'ll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.
· Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
· Being a team player is crucial. You\'ll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.
· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Working Pattern
Sunday 11:00-17:00
Saturday 10:00-18:00
Job Description:
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#J-18808-LjbffrCafé Customer Assistant - Hospitality - Bracknell Lexicon employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Café Customer Assistant in Bracknell Lexicon, you'll enjoy opportunities for personal growth while working in a dynamic environment that champions innovation and customer service excellence. With a commitment to employee development and a focus on sustainability, M&S is the perfect place for those looking to make a meaningful impact in the retail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Café Customer Assistant - Hospitality - Bracknell Lexicon
✨Tip Number 1
Familiarise yourself with M&S's café menu and current food trends. Being knowledgeable about the products will help you engage customers effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice using digital tools and applications that enhance customer service. Being digitally confident is crucial, so consider exploring similar platforms or apps to boost your skills before the interview.
✨Tip Number 3
Showcase your teamwork skills by preparing examples of how you've successfully collaborated with others in previous roles. M&S values a supportive environment, so highlighting your ability to work well with colleagues will set you apart.
✨Tip Number 4
Be ready to discuss how you handle change and adapt to new challenges. M&S is looking for flexible individuals, so sharing specific instances where you've thrived in dynamic situations will demonstrate your suitability for the role.
We think you need these skills to ace Café Customer Assistant - Hospitality - Bracknell Lexicon
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Café Customer Assistant. Familiarise yourself with M&S's values and how they relate to customer service, food safety, and teamwork.
Tailor Your CV:Highlight relevant experience in customer service or hospitality. Emphasise your ability to work in a team, adapt to changing environments, and your digital skills, as these are crucial for the role.
Craft a Compelling Cover Letter:In your cover letter, express your passion for food and drink trends. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to creating a welcoming café environment.
Showcase Your Digital Skills:Since being digitally confident is essential for this role, mention any experience you have with digital tools or applications. Explain how you can use these tools to enhance the customer experience.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Passion for Food and Drink
Make sure to express your enthusiasm for the café's offerings during the interview. Share any personal experiences or knowledge about food and drink trends that could impress the interviewer and demonstrate your commitment to being a brand ambassador.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be prepared to discuss your experience with digital tools. You might want to mention any previous roles where you used technology to enhance customer service or streamline processes.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt to changing environments. Share examples of how you've supported colleagues in the past and how you can contribute to creating an inclusive café atmosphere.
✨Prepare for Customer Engagement Scenarios
Think about how you would engage with customers and handle various situations. Be ready to role-play scenarios where you recommend products or resolve customer queries, showcasing your proactive approach to understanding their needs.
