At a Glance
- Tasks: Lead a dynamic team on the shop floor, driving service and standards.
- Company: Join M&S, a forward-thinking retailer focused on customer experience.
- Benefits: Competitive pay, career development, and a supportive work culture.
- Other info: Embrace change and grow in a vibrant, people-first environment.
- Why this job: Make a real impact by inspiring your team and reshaping retail for the future.
- Qualifications: Experience in fast-paced retail and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Join M&S as a Team Manager in Operations, where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers. This isn’t a back‑office leadership role. You’ll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.
We’re looking for confident, people‑first leaders who thrive in fast‑moving environments, make bold decisions, and know how to bring the best out of others.
What success looks like:- A department that trades strongly, looks brilliant and delivers five‑star service
- A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
- Clear ownership of standards, safety, availability and operational excellence
- Strong commercial results driven by insight, pace and great leadership
- A culture where people feel valued, developed and excited to grow with M&S
- Proven experience leading teams in a fast‑paced retail or customer‑focused environment
- Strong commercial awareness with the confidence to use data and insight to drive results
- The ability to coach, develop and performance‑manage with clarity and empathy
- Confidence having constructive, sometimes difficult conversations
- A resilient, adaptable mindset with the energy to lead through change
- Digital confidence and a willingness to embrace new ways of working
- A natural role model for great service, inclusion and M&S behaviours
This is a role for leaders who don’t stand still. Who raise the bar, back their people, and take real pride in delivering results the right way.
Team Manager - Operations - Burton in Burton upon Trent employer: Marks & Spencer Plc
Join M&S as a Team Manager in Operations and experience a vibrant work culture that prioritises people and performance. With a focus on employee growth, you will have the opportunity to lead a motivated team in a fast-paced retail environment, driving commercial success while fostering an inclusive atmosphere where everyone feels valued. Located in Burton, this role offers a unique chance to shape the future of our stores and make a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager - Operations - Burton in Burton upon Trent
✨Tip Number 1
Get to know the company culture before your interview. M&S is all about people-first leadership, so show us you understand that by researching their values and how they operate. This will help you connect with the interviewers and demonstrate you're a great fit.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led teams in fast-paced environments. We want to hear how you inspired your team and delivered results under pressure. Be ready to share these during your interview.
✨Tip Number 3
Show off your commercial awareness! Be prepared to discuss how you've used data and insights to drive results in previous roles. This will highlight your ability to make bold decisions and lead effectively in a retail environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team and ready to take on the challenge of leading from the front.
We think you need these skills to ace Team Manager - Operations - Burton in Burton upon Trent
Some tips for your application 🫡
Show Your Leadership Style:When writing your application, let us see your unique leadership style shine through. Share examples of how you've inspired and motivated your team in fast-paced environments, just like we do at M&S.
Be Data-Driven:We love a candidate who can back their decisions with data! Highlight your commercial awareness and how you've used insights to drive results in previous roles. It shows you’re ready to take on the challenge.
Emphasise People Skills:This role is all about people, so make sure to showcase your ability to coach and develop your team. Talk about how you’ve had those tough conversations with empathy and clarity – it’s key to our culture!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to get your application and for you to stay updated on your progress. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Numbers
Before the interview, brush up on your commercial awareness. Be ready to discuss how you’ve used data and insights in past roles to drive results. This shows you understand the business side of operations and can make informed decisions.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership approach, especially in fast-paced environments. Think about times when you inspired your team or made bold decisions under pressure. This will demonstrate your ability to lead from the front.
✨Practice Difficult Conversations
Since the role involves having constructive discussions, practice how you would handle tough conversations with team members. Use role-play scenarios to build your confidence and ensure you can communicate with clarity and empathy.
✨Embrace Change
Be ready to talk about how you’ve adapted to change in previous roles. Share specific examples of how you led your team through transitions, showcasing your resilience and energy. This will resonate well with their focus on leading through change.
