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- Tasks: Deliver five-star service and support customers in a fast-paced food retail environment.
- Company: Join M&S, the UK’s fastest growing retailer with a vibrant team culture.
- Benefits: Competitive pay, including unsocial hours premium, and opportunities for growth.
- Other info: Dynamic role with varied shifts and a chance to thrive under pressure.
- Why this job: Be a brand ambassador and make customers feel valued every time they shop.
- Qualifications: Must be over 18, with a passion for customer service and teamwork.
The predicted salary is between 12 - 15 £ per hour.
Work Pattern:
- Week 1: Sunday 4:00 - 12:00
- Monday 3:30 - 11:30
- Thursday 3:30 - 11:30
- Saturday 3:30 - 11:30
- Week 2: Sunday 4:00 - 12:00
- Monday 3:30 - 11:30
- Wednesday 3:30 - 11:30
- Saturday 3:30 - 11:30
Under 18 disclaimer: This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers.
Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us. At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Operations - Imperial RP Bristol Simply Food employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Operations - Imperial RP Bristol Simply Food
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their food products. This will not only help you answer questions better but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or recommend products. Role-playing with a friend can help you feel more confident when it comes to delivering that five-star service.
✨Tip Number 3
Be ready to showcase your flexibility! During the interview, highlight any past experiences where you had to adapt quickly to changing situations. This will demonstrate that you can thrive in a high-pressure environment like M&S.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and ready to use digital tools to enhance the customer experience.
We think you need these skills to ace Customer Assistant - Operations - Imperial RP Bristol Simply Food
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for M&S Food shine through! We want to see that you’re not just looking for any job, but that you genuinely care about delivering top-notch service and have a love for our products.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've thrived in high-pressure environments or provided excellent customer service in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Assistant role. Remember, we’re busy too!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team there.
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Stuff
Familiarise yourself with M&S Food products before the interview. Being able to talk confidently about your favourite items or recent launches will show your passion and knowledge, which is exactly what they’re looking for.
✨Show Your Resilience
Prepare examples of how you've thrived in high-pressure situations. Whether it’s managing a busy shift or dealing with a difficult customer, demonstrating your ability to stay calm and focused will impress the interviewers.
✨Emphasise Team Spirit
Think of times when you’ve worked well in a team. M&S values collaboration, so be ready to share how you’ve supported colleagues and contributed to a positive work environment.
✨Be Digitally Savvy
Brush up on your digital skills, especially if you’ve used any retail apps or tools before. Mentioning your comfort with technology will highlight your readiness to utilise M&S's digital tools to enhance customer experience.