At a Glance
- Tasks: Lead the team to ensure a smooth operation and excellent customer service.
- Company: Join a well-known food retailer with a focus on teamwork and inclusivity.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Dynamic role with plenty of hands-on experience and career advancement potential.
- Why this job: Be a key player in creating a vibrant shopping experience for customers.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Work Pattern
- Week 1
- Sunday: 09:00–18:00
- Monday: 14:00–22:00
- Wednesday: 08:00–16:00
- Thursday: 09:00–17:00
- Friday: 08:00–17:00
- Week 2
- Monday: 14:00–22:00
- Tuesday: 09:00–17:00
- Wednesday: 08:00–16:00
- Friday: 08:00–17:00
- Saturday: 09:00–18:00
Purpose of the Shift Lead Role
- To lead the fill operation, delivering a salesfloor that is ready to trade.
- Take operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation.
- Coach colleagues on One Best Way and drive productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Create a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service and the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Shift Lead - Food - Westbourne Simply Food in Bournemouth employer: Marks & Spencer Plc
At Westbourne Simply Food, we pride ourselves on being an excellent employer that fosters a vibrant and inclusive work culture. Our team members enjoy competitive benefits, opportunities for personal and professional growth, and the chance to make a real impact in their roles. With a focus on collaboration and customer service, we create an environment where every colleague can thrive and contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Westbourne Simply Food in Bournemouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Dress the part! Make sure your outfit is smart and appropriate for the role. First impressions matter, so show them you mean business right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and keeps you on their radar. And remember, apply through our website for the best chance!
We think you need these skills to ace Shift Lead - Food - Westbourne Simply Food in Bournemouth
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading teams or coordinating resources. We want to see how you can step up and take charge, especially in a busy environment like ours!
Be Specific About Your Experience:When detailing your past roles, focus on specific tasks you've handled that relate to the Shift Lead position. Mention any operational responsibilities you've had, as this will show us you're ready for the challenges ahead.
Emphasise Customer Service:Since customer service is key in our stores, share examples of how you've provided excellent service in previous jobs. We love candidates who can model great customer interactions and create a welcoming atmosphere.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Shift Lead. Familiarise yourself with the operational tasks, customer service expectations, and how to lead a team effectively. This will help you answer questions confidently and show that you're ready to take on the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight how you coached colleagues, drove productivity, and created a positive atmosphere. This will demonstrate your capability to fulfil the leadership aspect of the role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to the job. Think about how you would handle operational challenges, manage resources, or ensure a great customer experience. Practising these scenarios can help you articulate your thought process during the interview.
✨Emphasise Teamwork and Inclusivity
Since creating a great team atmosphere is key, be prepared to discuss how you foster inclusivity and collaboration among team members. Share specific instances where you supported colleagues or contributed to a positive work environment, as this aligns with the company's values.
