At a Glance
- Tasks: Lead the team to ensure a smooth operation and excellent customer service.
- Company: Join a well-known food retailer with a focus on teamwork and customer satisfaction.
- Benefits: Flexible shifts, competitive pay, and opportunities for personal growth.
- Other info: Dynamic work environment with chances to develop leadership skills.
- Why this job: Be a key player in creating a welcoming shopping experience for customers.
- Qualifications: Must be 18+, with strong communication skills and a passion for teamwork.
The predicted salary is between 30000 - 40000 € per year.
Work Pattern
- Week 1: Sunday 04:00-12:00
- Monday 04:00-12:00
- Tuesday 04:00-12:00
- Wednesday 04:00-12:00
- Thursday 04:00-12:00
- Friday 04:00-12:00
- Saturday 04:00-12:00
- Week 2: Sunday 14:00-22:00
- Monday 14:00-22:00
- Tuesday 14:00-22:00
- Wednesday 14:00-22:00
- Thursday 14:00-22:00
- Friday 14:00-22:00
- Saturday 14:00-22:00
Purpose of the Shift Lead role
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation.
- Coach colleagues on One Best Way and drive productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service and M&S behaviours.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building.
- Comply with health and safety legislation and keep colleagues safe in the workplace.
Key Accountabilities
- Delivers great standards and service by putting the customer first.
- Acts on customer feedback to deliver improvement.
- Ensures the delivery of brilliant basics.
- Coaches the team to deliver excellent standards of product presentation.
- Supports the delivery of Plan A.
- Provides regular and timely feedback to line manager to support colleague performance.
- Supports with the training and coaching of colleagues maximising digital tools and channels.
- Identifies colleagues for recognition and celebrates success within the store.
- Provides feedback to BIG to improve colleague experience.
- Supports the Team Manager with the delivery of store selling and cost targets.
- Role models new ways of working through the use of digital tools.
- Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation.
- Maintains a safe and legal store environment.
- Supports visual merchandising updates across all launches, events and campaigns.
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play.
- Effectively manages own reactions and responses around change.
- Helps colleagues to develop by listening, asking questions and giving feedback.
- Sets performance objectives for self in conjunction with line manager.
- Takes accountability for planning and managing own work efficiently.
- Treats all colleagues fairly, understanding different perspectives and needs.
- Builds positive relationships by being a good listener.
- In control of their own reactions and considers how to share their perspective.
Technical Skills/Experience
- Supports the delivery of excellent customer service and KPIs across the store.
- Good level of digital capability and can access and utilise relevant systems.
- Good knowledge of the commercial operation, brilliant basics and operational excellence.
- Current working knowledge of all VM principles.
- A good communicator with the ability to build relationships and work within a team.
- A good knowledge of the legal requirements associated with the role of a customer assistant.
- Maintains high presentation standards, attention to detail and delivers on time.
- Interprets data relevant to the role.
- Demonstrates flexibility and adaptability to change.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Shift Lead - Food - Bishop Auckland Simply Food employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and inclusivity. As a Shift Lead in Bishop Auckland, you'll benefit from comprehensive training and development opportunities, ensuring your growth within the company while enjoying a supportive environment that prioritises customer service excellence. Join us to be part of a dynamic team that champions innovation and operational excellence, all while making a positive impact in your local community.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Bishop Auckland Simply Food
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your experiences relate to the Shift Lead role and be ready to share those stories.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance can set a positive tone right from the start.
✨Tip Number 4
Follow up after your interview with a quick thank-you email. It’s a nice touch that shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Shift Lead - Food - Bishop Auckland Simply Food
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love delivering great customer service. Share specific examples of how you've gone the extra mile to make a customer's day better. This will show us that you truly understand the importance of putting the customer first!
Highlight Your Teamwork Skills:We’re all about teamwork here at StudySmarter, so make sure to mention any experiences where you’ve successfully worked with others. Whether it’s coaching colleagues or collaborating on projects, we want to see how you contribute to a positive team atmosphere.
Be Specific About Your Experience:Don’t just list your previous jobs; tell us what you did in those roles! Use concrete examples to demonstrate your skills in managing operations, driving productivity, and maintaining high standards. This helps us picture you in the Shift Lead role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Role Inside Out
Make sure you understand the Shift Lead role thoroughly. Familiarise yourself with the key responsibilities, like leading the fill operation and coaching colleagues. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed tasks in previous roles. Highlight your ability to allocate resources effectively and drive productivity, as these are crucial for the Shift Lead position.
✨Emphasise Customer Service Excellence
Since the role is all about putting customers first, be ready to discuss how you've handled customer feedback and improved service standards in the past. Share specific instances where you went above and beyond to enhance the customer experience.
✨Demonstrate Adaptability and Team Spirit
The job requires flexibility and a positive attitude towards change. Prepare to talk about times when you've adapted to new processes or supported your team through transitions. This will show that you can thrive in a dynamic environment.
