At a Glance
- Tasks: Deliver five-star service and assist customers in our Food section.
- Company: Join M&S, the UK’s fastest growing retailer with a vibrant culture.
- Benefits: Flexible shifts, team support, and opportunities for growth.
- Other info: Dynamic role with no two shifts the same – embrace the challenge!
- Why this job: Be at the forefront of customer service and make a real impact.
- Qualifications: Passion for food, resilience, and digital confidence required.
The predicted salary is between 10 - 12 € per hour.
Work Pattern: Tuesday 07:00-11:00, Wednesday 13:00-18:00, Friday 12:00-18:00, Saturday 12:00-17:00.
Join M&S as a Customer Assistant in our Food section, where you'll become at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on. You will be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill, and help drive growth in sales. Being digitally confident is essential. You’ll utilize our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?
Customer Assistant - Food - Bishop Auckland employer: Marks & Spencer Plc
Joining M&S as a Customer Assistant in Bishop Auckland means becoming part of a dynamic team that values resilience, teamwork, and exceptional customer service. With a focus on employee growth and development, M&S offers a vibrant work culture where you can thrive in a fast-paced environment while enjoying the benefits of being part of the UK's fastest growing retailer. Embrace the opportunity to enhance your skills and contribute to a positive shopping experience for our customers, all within a supportive and flexible workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Bishop Auckland
✨Tip Number 1
Get to know the company! Research M&S and their food products so you can chat confidently about them during your interview. Show us that you're not just another candidate, but someone who genuinely cares about what we do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy store or a tricky customer. We want to see how you thrive under pressure, so be ready to share your experiences with us.
✨Tip Number 3
Be digitally savvy! Familiarise yourself with tools like the Sparks App and in-store devices. We’re looking for team players who can enhance the customer experience, so show us you’re up to speed with tech.
✨Tip Number 4
Flexibility is key! Be prepared to discuss how you can adapt to different roles within the store. We love candidates who are ready to roll up their sleeves and tackle whatever comes their way!
We think you need these skills to ace Customer Assistant - Food - Bishop Auckland
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let us know how much you love food! Share your favourite M&S products and why they excite you. This will show us that you're not just looking for a job, but that you're genuinely interested in being part of our team.
Highlight Your Customer Service Skills:We want to see examples of how you've delivered great customer service in the past. Whether it's a time you went above and beyond for a customer or how you handled a tricky situation, make sure to include those stories in your application.
Be Ready to Adapt:Flexibility is key in this role, so mention any experiences where you've had to adapt quickly to changing situations. This could be in previous jobs or even in everyday life – we want to know you're ready for anything!
Apply Through Our Website:Make sure you apply through our website for the best chance of getting noticed. It's super easy, and you'll be able to showcase your skills and passion directly to us. We can't wait to see your application!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your M&S Food Products
Before the interview, take some time to familiarise yourself with M&S Food products. Understand their unique selling points and be ready to discuss your favourites. This shows your passion for the brand and helps you connect with the interviewer.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will highlight your ability to thrive under pressure and deliver five-star service.
✨Show Your Team Spirit
M&S values teamwork, so be ready to share experiences where you worked effectively as part of a team. Discuss how you support colleagues and contribute to a positive work environment, especially during busy periods.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, brush up on your knowledge of digital tools like the Sparks App. Be prepared to discuss how you would use technology to enhance the customer experience and meet their needs efficiently.
