At a Glance
- Tasks: Lead a dynamic team on the shop floor, inspiring excellence in service and style.
- Company: Join M&S, a forward-thinking retailer committed to reshaping customer experiences.
- Benefits: Competitive pay, career development, and a vibrant work environment.
- Other info: Embrace change and grow with a company that values your contributions.
- Why this job: Be a key player in delivering standout service and driving commercial success.
- Qualifications: Experience in retail leadership and a passion for people-focused management.
The predicted salary is between 30000 - 40000 £ per year.
Join M&S as a Team Manager in Food, where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers. This isn’t a back-office leadership role. You’ll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.
We’re looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.
What success looks like:- A department that trades strongly, looks brilliant and delivers five-star service
- A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
- Clear ownership of standards, safety, availability and operational excellence
- Strong commercial results driven by insight, pace and great leadership
- A culture where people feel valued, developed and excited to grow with M&S
- Proven experience leading teams in a fast-paced retail or customer-focused environment
- Strong commercial awareness with the confidence to use data and insight to drive results
- The ability to coach, develop and performance-manage with clarity and empathy
- Confidence having constructive, sometimes difficult conversations
- A resilient, adaptable mindset with the energy to lead through change
- Digital confidence and a willingness to embrace new ways of working
- A natural role model for great service, inclusion and M&S behaviours
This is a role for leaders who don’t stand still. Who raise the bar, back their people, and take real pride in delivering results the right way. Are you ready for it? Take Your Marks and apply today.
Food Retail Team Leader - On the Shop Floor in Birmingham employer: Marks & Spencer Plc
Join M&S as a Food Retail Team Leader and experience a vibrant work culture that prioritises people and performance. With a focus on employee development, you will have the opportunity to lead a motivated team in a fast-paced environment, driving commercial success while fostering a sense of pride and ownership among your colleagues. Located in the heart of the community, M&S offers a unique chance to make a tangible impact on customer experience and team dynamics, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Food Retail Team Leader - On the Shop Floor in Birmingham
✨Tip Number 1
Get to know the company culture before your interview. M&S values people-first leadership, so show us how you embody that in your past experiences. Research their recent initiatives and be ready to discuss how you can contribute to their vision.
✨Tip Number 2
Practice your leadership stories! We want to hear about times you’ve inspired your team or made bold decisions under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers and keep it engaging.
✨Tip Number 3
Be prepared for situational questions that test your resilience and adaptability. Think of examples where you’ve led through change or tackled challenges head-on. This is your chance to shine and show us your problem-solving skills!
✨Tip Number 4
Finally, don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website to make sure your application stands out!
We think you need these skills to ace Food Retail Team Leader - On the Shop Floor in Birmingham
Some tips for your application 🫡
Show Your Leadership Style:When writing your application, let us see your unique leadership style shine through. Share specific examples of how you've led teams in fast-paced environments and how you inspire others to achieve great results.
Be Data-Driven:We love a candidate who can back up their claims with data! Highlight any experience you have using insights to drive commercial success. This shows us you're not just a people person, but also someone who understands the numbers behind the business.
Emphasise People Skills:Since this role is all about leading from the front, make sure to showcase your people-first approach. Talk about how you've coached and developed team members, and how you handle those tricky conversations with empathy and clarity.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match what we’re looking for. It shows us you’re genuinely interested in the role and understand what it takes to succeed at M&S.
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Store
Before the interview, take some time to familiarise yourself with the M&S store you’re applying to. Understand their product range, current promotions, and customer service ethos. This will show your genuine interest and help you speak confidently about how you can contribute to their success.
✨Showcase Your Leadership Style
Be ready to discuss your leadership approach in detail. Think of specific examples where you've inspired your team or improved performance in a fast-paced environment. Highlight your ability to coach and develop others, as this is crucial for the Team Manager role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations on the shop floor. Prepare scenarios that demonstrate your problem-solving skills, resilience, and ability to maintain high standards under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Commercial Awareness
M&S values strong commercial results, so be prepared to discuss how you’ve used data and insights to drive sales in previous roles. Bring examples of how you’ve made decisions based on commercial awareness and how those decisions positively impacted your team and the business.
