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- Tasks: Serve customers with fresh bakery products and maintain high standards of quality.
- Company: Join M&S, a leading retailer known for its commitment to quality and customer service.
- Benefits: Flexible working hours, training opportunities, and a vibrant team environment.
- Why this job: Be the face of M&S, delivering exceptional service and making a real impact every day.
- Qualifications: Passion for food, strong communication skills, and a commitment to teamwork.
- Other info: Fast-paced role with opportunities for growth in a supportive and inclusive workplace.
The predicted salary is between 1300 - 1600 £ per month.
Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We are seeking passionate individuals with a love for food that strive for perfection every day. You will be a hands-on, sleeves-up brand ambassador bringing energy and attention to detail to every shift – delivering hot bread, fresh perspectives, and fast, five-star service to our customers.
At M&S, our customers don’t wait. You’ll rise early, move quickly and put in the hard graft to maintain the highest standards in food quality and safety. You’ll confidently manage demand, keeping our shelves full and our customers impressed. Efficiency and effectiveness are key aspects of your role. You’ll balance speed with safety, making sure our bakery delivers freshness and availability even during peak hours.
Being a team player is crucial. In this role, that means working closely with others while maintaining fast, high-quality output. Flexibility is vital. You’ll adapt to the rhythm of the store, working across different roles as needed and embracing each shift with determination. This is a tough, fast-paced role – but one where you’ll see the impact of your work, every single day.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - In Store Bakery - Sears Solihull Simply Food in Birmingham employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - In Store Bakery - Sears Solihull Simply Food in Birmingham
✨Tip Number 1
Get to know the company! Before you step into that interview, do a bit of homework on M&S. Understand their values, especially around customer service and quality. This will help you connect your passion for food with their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can showcase your ability to work under pressure and deliver top-notch service, just like they expect in the bakery.
✨Tip Number 3
Show your enthusiasm! When you’re in the interview, let your love for food and customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past – it’ll make you stand out!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows you’re keen and professional. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team at M&S.
We think you need these skills to ace Customer Assistant - In Store Bakery - Sears Solihull Simply Food in Birmingham
Some tips for your application 🫡
Show Your Passion for Food: When writing your application, let your love for food shine through! Share any experiences or stories that highlight your enthusiasm for fresh produce and how you can bring that energy to our Bakery section.
Highlight Your Team Spirit: We’re all about teamwork here at M&S. Make sure to mention any past experiences where you’ve worked closely with others, especially in fast-paced environments. Show us how you can contribute to a positive team dynamic!
Be Detail-Oriented: Attention to detail is key in this role. In your application, give examples of how you’ve maintained high standards in previous jobs or projects. This will show us that you understand the importance of quality and safety in food handling.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate, so you can focus on making your application as great as it can be.
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Bakery Basics
Before the interview, brush up on your knowledge of bakery products. Understand the different types of bread and pastries, and be ready to discuss your favourites. This shows your passion for food and helps you connect with the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your commitment to delivering five-star service.
✨Emphasise Teamwork and Flexibility
Be ready to talk about your experience working in a team and how you adapt to changing situations. M&S values flexibility, so share examples of how you've successfully worked across different roles or adjusted to busy periods.
✨Demonstrate Attention to Detail
In a fast-paced environment like a bakery, attention to detail is crucial. Prepare to discuss how you ensure quality and safety in your work. Mention any specific practices you follow to maintain high standards, especially during peak hours.