At a Glance
- Tasks: Assist customers and ensure a seamless shopping experience in our Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Earn competitive pay with an unsocial hours premium and flexible shifts.
- Other info: Dynamic role with opportunities to grow and develop in a fast-paced environment.
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: Must be 18 or over; passion for food and great customer service is essential.
The predicted salary is between 12 - 15 € per hour.
Work Pattern:
- Week 1
- Monday: 1900-2300
- Tuesday: 1900-2300
- Wednesday: 1900-2300
- Thursday: 1900-2300
- Friday: 1900-2300
- Week 2
- Tuesday: 1900-2300
- Wednesday: 1900-2300
- Thursday: 1900-2300
- Friday: 1900-2300
- Saturday: 1900-2300
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join M&S as a Customer Assistant in our Food section, where you'll become at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Harborne Simply Food in Birmingham employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and resilience. Our Customer Assistants in Harborne Simply Food enjoy competitive pay, including an unsocial hours premium, and have access to extensive training and development opportunities, ensuring personal and professional growth. Join us to be part of a dynamic team that thrives on delivering outstanding service and making every customer feel valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Harborne Simply Food in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their food products. This will help you show your passion and knowledge during the conversation, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios. Being able to demonstrate your ability to provide five-star service under pressure will really impress the hiring team.
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you can adapt to various roles in the store. Highlight any past experiences where you’ve thrived in a fast-paced environment, as this is key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team and ready to take on the challenge!
We think you need these skills to ace Customer Assistant - Food - Harborne Simply Food in Birmingham
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let us know why you love food and M&S products! Share any experiences that highlight your enthusiasm for great service and quality food. We want to see that spark!
Highlight Your Customer Service Skills:Make sure to mention any previous roles where you've delivered top-notch customer service. We’re looking for those who can thrive under pressure and keep customers smiling, so share your best examples!
Be Flexible and Adaptable:Since no two shifts will look the same, it’s important to show us how you can adapt to changing situations. Talk about times when you’ve had to think on your feet or juggle multiple tasks – we love a good multitasker!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to get your application and for you to stay updated on your progress. Plus, it shows you’re keen to join the M&S family!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Before the interview, brush up on M&S Food products. Familiarise yourself with popular items and any new launches. This will show your passion for the brand and help you confidently recommend products during the interview.
✨Demonstrate Your Resilience
Prepare examples of how you've thrived in high-pressure situations. Think about times when you had to stay calm and focused while delivering excellent service. This will highlight your ability to handle the fast-paced environment at M&S.
✨Show Your Team Spirit
Be ready to discuss how you work well in a team. Share experiences where you supported colleagues or contributed to a positive atmosphere. M&S values teamwork, so showcasing this trait will make you stand out.
✨Embrace Flexibility
Talk about your adaptability and willingness to take on various roles within the store. Mention any past experiences where you successfully adjusted to changing demands. This will demonstrate that you're ready to embrace the dynamic nature of retail.
