Shift Lead - Fashion Home and Beauty - Biggleswade

Join M&S as a Shift Lead where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need colleagues who are down-to‑earth, who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we’re driving. We’re seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us. At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

Purpose of the Shift Lead role

• To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
• Lead the floor in the absence of the Colleague Manager.
• Coordinate resource to deliver the operational tasks during the fill operation.
• Coach colleagues on One Best Way and drive productivity in readiness for store opening.
• Allocate resource effectively to deliver a quick payment experience.
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
• Coordinate the team to deliver a clean, safe and well‑presented store.
• Play their part in creating a great team atmosphere that is inclusive of everyone.
• Role model great Customer Service and the M&S behaviours and Colleague Expectations across the store.
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
• Support nearby stores if operationally required.
• Responsible for being a key holder and answering call outs as required.
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.