At a Glance
- Tasks: Deliver style advice and five-star service in Fashion, Home & Beauty.
- Company: Join the iconic M&S team and be a brand ambassador.
- Benefits: Flexible hours, team environment, and opportunities for growth.
- Other info: Dynamic role with a focus on teamwork and adaptability.
- Why this job: Make a real impact by helping customers find their perfect style.
- Qualifications: Digital confidence and strong customer service skills required.
The predicted salary is between 12 - 12 £ per hour.
Working Pattern
- Wednesday 16:00-20:00
- Friday 16:00-20:00
- Saturday 12:00-20:30
Overview
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service.
Responsibilities
- Deliver style advice and five-star service to customers in Fashion, Home & Beauty.
- Drive sales and grow share in the style space by helping customers discover on-trend products.
- Be a resilient and confident brand ambassador who serves customers and sells fashion items.
- Operate in a high-demand environment and stay focused under pressure while maintaining standards.
- Utilise digital tools (e.g., Sparks App and in-store devices) to enhance the customer experience.
- Work as part of a team to maintain a positive store environment and support colleagues.
- Be flexible to adapt to changing store needs.
Qualifications
- Digital confidence and ability to use store technology.
- Strong customer service, communication, and teamwork skills.
Customer Assistant - Biggleswade employer: Marks & Spencer Plc
Join M&S as a Customer Assistant in Biggleswade, where you will be part of a dynamic team dedicated to delivering exceptional customer service in the Fashion, Home & Beauty section. With a strong focus on employee development and a supportive work culture, M&S offers flexible working hours, opportunities for growth, and the chance to be a key player in a well-respected brand that values innovation and style. Experience a rewarding career in a vibrant environment that encourages creativity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Biggleswade
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Marks & Spencer Plc, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Customer Assistant - Biggleswade
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Marks & Spencer Plc that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Marks & Spencer Plc will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Marks & Spencer Plc and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Marks & Spencer Plc
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Marks & Spencer Plc, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Marks & Spencer Plc!
