At a Glance
- Tasks: Lead a team to deliver excellent customer service and maintain store standards.
- Company: Join a well-known food retailer with a focus on teamwork and customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Must be 18 or over due to late-night shifts.
- Why this job: Be a key player in creating an inspiring shopping experience for customers.
- Qualifications: Experience in customer service and strong leadership skills required.
The predicted salary is between 24000 - 36000 € per year.
Work Pattern
- Week 1
- Sunday: 08:00–16:00
- Monday: 10:00–18:00
- Tuesday: 14:30–22:30
- Thursday: 14:30–22:30
- Friday: 14:30–22:30
- Week 2
- Monday: 10:00–18:00
- Tuesday: 14:30–22:30
- Thursday: 10:00–18:00
- Friday: 14:30–22:30
- Saturday: 13:30–21:30
Under 18 disclaimer: This job role involves working late nights and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Purpose
- Duty Manage in the absence of the next level Leader when required.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Leads colleagues in delivery of task prioritising customer first.
- Plans, allocates and follows through on delivery of task to a consistent standard across the store.
- Drives on the job productivity.
- Supports colleagues through coaching and feedback.
- Uses MI to take action to drive performance.
- Helps maintain a safe and legal environment for colleagues and customers.
- Supports the delivery of an inspirational, improved and consistent visual customer journey in-store which inspires our customers to shop and buy more often.
Key Accountabilities
- Delivers great standards and service by putting the customer first.
- Acts on customer feedback to deliver improvement.
- Ensures the delivery of brilliant basics.
- Coaches the team to deliver excellent standards of product presentation.
- Supports the delivery of plan A.
- Provides regular and timely feedback to line manager to support colleague performance.
- Supports with the training and coaching of colleagues maximising digital tools and channels.
- Identifies colleagues for recognition and celebrates success within the store.
- Provides feedback to BIG to improve colleague experience.
- Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action.
- Role models new ways of working through the use of digital tools.
- Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively.
- Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation.
- Maintains a safe and legal store environment.
- Supports visual merchandising updates across all launches, events and campaigns.
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play.
- Effectively manages own reactions and responses around change.
- Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Treats all colleagues fairly, understanding that different people will provide different perspectives and have different needs.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
Technical Skills/Experience
- Supports the delivery of excellent customer service and KPIs across the store.
- Good level of digital capability and can access and utilise relevant systems.
- Good knowledge of the commercial operation, brilliant basics and operational excellence.
- Current working knowledge of all VM principles.
- A good communicator with the ability to build relationships and work within a team.
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing.
- Maintain high presentation standards, attention to detail and deliver on time, right first time.
- Interpret data relevant to the role.
- Demonstrates flexibility and adaptability to change.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Shift Lead - Food - Malone Lisburn Road Simply Food in Belfast employer: Marks & Spencer Plc
At Simply Food, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises customer satisfaction and colleague development. Our team members benefit from competitive pay, including an unsocial hours premium, and have ample opportunities for growth through coaching and feedback in a supportive environment. Located on Malone Lisburn Road, we foster a collaborative atmosphere where every colleague is valued, ensuring a rewarding experience for those looking to make a meaningful impact in the food retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Malone Lisburn Road Simply Food in Belfast
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. This shows that you’re engaged and keen to learn more about the role and the team. Plus, it gives you a chance to find out if this job is the right fit for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Shift Lead - Food - Malone Lisburn Road Simply Food in Belfast
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Shift Lead role. We want to see how you can champion new ways of working and put customers first!
Show Off Your Leadership Skills:Since this role involves leading colleagues, don’t forget to showcase any previous experience in coaching or managing a team. We love seeing examples of how you've driven performance and supported others!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to see your key achievements and how they relate to the job description.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Shift Lead role. Familiarise yourself with the key accountabilities and capabilities mentioned in the job description. This will help you demonstrate how your skills align with their needs.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to manage and coach your team. Prepare examples of how you've successfully led a team or improved performance in previous roles. Highlight your ability to provide feedback and support colleagues.
✨Emphasise Customer Focus
This role is all about putting the customer first. Be ready to discuss how you've acted on customer feedback in the past and how you plan to maintain high standards of service. Showing that you understand the importance of customer experience will set you apart.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle change. Think of scenarios where you've had to adapt quickly or manage a difficult situation. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
