At a Glance
- Tasks: Lead the team to ensure a smooth operation and excellent customer service.
- Company: Join a well-known food retailer with a focus on teamwork and inclusivity.
- Benefits: Competitive pay, including unsocial hours premium, and opportunities for growth.
- Other info: Flexible shifts and a supportive team environment await you!
- Why this job: Be a key player in creating a vibrant shopping experience for customers.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 € per year.
Work Pattern
- Week 1
- Sunday 08:00–16:00
- Monday 14:30–22:30
- Wednesday 14:30–22:30
- Thursday 14:30–22:30
- Friday 08:00–16:00
- Week 2
- Monday 08:00–16:00
- Tuesday 10:00–18:00
- Thursday 14:30–22:30
- Friday 14:30–22:30
- Saturday 13:30–21:30
Under 18 Disclaimer
This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00‑06:00.
Purpose of the Shift Lead role
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across the area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call‑outs as required.
- Responsible for tasks related to opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Food - Malone Lisburn Road SF in Belfast employer: Marks & Spencer Plc
As a Shift Lead at our Malone Lisburn Road store, you will be part of a dynamic team that values collaboration and inclusivity, ensuring a vibrant work culture. We offer competitive pay, including an unsocial hours premium, and provide ample opportunities for personal and professional growth within a supportive environment. Join us to lead operations in a well-presented store while enjoying the benefits of working with a respected brand known for its commitment to employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Malone Lisburn Road SF in Belfast
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Dress the part! Make sure your outfit is smart and reflects the role you're applying for. First impressions matter, so show them you mean business!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Shift Lead - Food - Malone Lisburn Road SF in Belfast
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading teams or managing operations. We want to see how you can coordinate resources and drive productivity, just like the Shift Lead role requires.
Be Specific About Your Experience:When detailing your previous roles, be specific about your responsibilities and achievements. Use examples that demonstrate your ability to deliver a clean, safe, and well-presented environment, as this is key for us at StudySmarter.
Emphasise Customer Service:Since great customer service is a big part of the role, share any relevant experiences where you’ve gone above and beyond for customers. We love to see candidates who can model excellent service and create a positive atmosphere.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Role Inside Out
Make sure you understand the Shift Lead role thoroughly. Familiarise yourself with the responsibilities like leading the fill operation and coordinating resources. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to coach and lead your team. Prepare examples from your past experiences where you've successfully led a team or improved productivity. This will demonstrate your capability to manage and motivate others effectively.
✨Emphasise Customer Service
Customer service is key in this role. Be ready to discuss how you've provided excellent service in previous jobs. Share specific instances where you went above and beyond to ensure customer satisfaction, as this aligns with the expectations of the role.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you're engaged and serious about contributing to the team.
