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For Companies At a Glance
- Tasks: Lead the team, ensure top-notch customer service, and oversee store operations.
- Company: A leading UK retailer known for its commitment to excellence.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be a key player in enhancing customer experiences and leading a dynamic team.
- Qualifications: Strong customer service skills and previous leadership experience required.
- Other info: Join a supportive environment that values teamwork and development.
The predicted salary is between 28800 - 43200 £ per year.
A leading UK retailer is looking for a Shift Lead in Bearsden, Scotland. This role involves overseeing the fill operation, ensuring customer service excellence, and leading team coordination in the absence of the Colleague Manager.
Ideal candidates will have:
- Strong customer service skills
- Leadership experience
- A positive attitude towards change
The position requires flexibility in working hours and a commitment to operational excellence and team development.
Shift Lead: Store Ops & Customer Experience in Bearsden employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead: Store Ops & Customer Experience in Bearsden
✨Tip Number 1
Network like a pro! Reach out to current employees at the company or in similar roles. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and leadership. We want to show off our skills and experiences that align with the Shift Lead role.
✨Tip Number 3
Dress the part! First impressions matter, so let’s make sure we look professional and approachable. It shows we’re serious about the role and ready to lead the team.
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a simple gesture that keeps us on their radar and shows our enthusiasm for the position. Plus, it’s a great way to reiterate our fit for the role!
We think you need these skills to ace Shift Lead: Store Ops & Customer Experience in Bearsden
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to ensure customer satisfaction, as this is key for the Shift Lead role.
Demonstrate Your Leadership Experience: Share examples of when you've led a team or coordinated efforts in a busy environment. We love to see how you’ve motivated others and handled challenges, especially in the absence of a manager.
Be Flexible and Open to Change: Since the role requires flexibility, mention any experiences where you've adapted to changes or taken on new responsibilities. We appreciate candidates who embrace change with a positive attitude!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Company Inside Out
Before your interview, make sure you research the retailer thoroughly. Understand their values, mission, and what sets them apart in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll need to demonstrate your leadership experience. Prepare specific examples of how you've successfully led a team or managed a challenging situation in the past. Highlight your ability to motivate others and maintain a positive atmosphere.
✨Emphasise Customer Service Excellence
Customer service is key in this role, so be ready to discuss your approach to providing exceptional service. Share anecdotes that illustrate your commitment to customer satisfaction and how you've handled difficult situations with grace.
✨Be Ready for Flexibility Questions
Since the position requires flexibility in working hours, expect questions about your availability and adaptability. Be honest about your schedule and express your willingness to adjust as needed to support the team and operations.
