Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the team to ensure a smooth operation and excellent customer service.
- Company: Join M&S, a trusted name in retail with a focus on quality and customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for growth and development.
- Why this job: Be a key player in creating a welcoming shopping experience for customers.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Dynamic work environment with a focus on teamwork and inclusivity.
The predicted salary is between 24000 - 36000 £ per year.
Working Pattern:
- Week 1: Monday 06:00-14:00
- Tuesday 06:00-14:00
- Thursday 06:00-14:00
- Friday 06:00-14:00
- Saturday 06:00-14:00
- Week 2: Sunday 06:00-14:00
- Monday 13:00-21:00
- Tuesday 13:00-21:00
- Thursday 13:00-21:00
- Friday 13:00-21:00
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Under 18 disclaimer: We can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Purpose of the Shift Lead role:
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation.
- Coach colleagues on One Best Way and drive productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service and M&S behaviours.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Key Accountabilities:
- Delivers great standards and service by putting the customer first.
- Acts on customer feedback to deliver improvement.
- Ensures the delivery of brilliant basics.
- Coaches the team to deliver excellent standards of product presentation.
- Supports the delivery of plan A.
- Provides regular and timely feedback to line manager to support colleague performance.
- Supports with the training and coaching of colleagues maximising digital tools and channels.
- Identifies colleagues for recognition and celebrates success within the store.
- Provides feedback to BIG to improve colleague experience.
- Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action.
- Role models new ways of working through the use of digital tools.
- Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively.
- Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation.
- Maintains a safe and legal store environment.
- Supports visual merchandising updates across all launches, events and campaigns.
Key Capabilities:
- Understands how M&S operates, its strategy, future and the role they play.
- Effectively manages own reactions and responses around change.
- Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Treats all colleagues fairly, understanding that different people will provide different perspectives and have different needs.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
Technical Skills/Experience:
- Supports the delivery of excellent customer service and KPI’s across the store.
- Good level of digital capability and can access and utilise relevant systems.
- Good knowledge of the commercial operation, brilliant basics and operational excellence.
- Current working knowledge of all VM principles.
- A good communicator with the ability to build relationships and work within a team.
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing.
- Maintain high presentation standards, attention to detail and deliver on time, right first time.
- Interpret data relevant to the role.
- Demonstrates flexibility and adaptability to change.
Key Relationships and Stakeholders:
- Customers
- Colleagues
- Store Leadership
- BIG
Shift Lead - Food - Bearsden Simply Food employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Food - Bearsden Simply Food
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your experiences relate to the Shift Lead role and be ready to share those stories.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance can set a positive tone right from the start.
✨Tip Number 4
Follow up after your interview with a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the Shift Lead position!
We think you need these skills to ace Shift Lead - Food - Bearsden Simply Food
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love delivering great customer service. Share any experiences where you've gone the extra mile for a customer – it really helps us see your commitment to putting customers first!
Highlight Your Teamwork Skills: We’re all about collaboration here at StudySmarter! Make sure to mention any times you've worked in a team, especially if you’ve taken on a leadership role or helped coach others. It shows us you can contribute to our positive team atmosphere.
Be Specific About Your Experience: Don’t just list your previous jobs; tell us what you did in those roles that relates to being a Shift Lead. Use examples that demonstrate your ability to manage tasks, lead a team, and maintain high standards – we want to see how you can bring value to our store!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Shift Lead role. Familiarise yourself with the key responsibilities like leading the fill operation and coaching colleagues. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to coordinate resources and lead a team. Prepare examples from your past experiences where you've successfully managed a team or improved productivity. Highlight how you can create a positive atmosphere and drive performance.
✨Demonstrate Customer Focus
Customer service is at the heart of this role. Be ready to discuss how you've put customers first in previous jobs. Share specific instances where you've acted on customer feedback or improved service standards, as this will resonate well with the interviewers.
✨Prepare for Operational Questions
Expect questions about operational excellence and how you would handle various scenarios in the store. Brush up on your knowledge of M&S operations and think about how you would ensure a clean, safe, and well-presented store while managing tasks efficiently.
