At a Glance
- Tasks: Deliver five-star service and assist customers in our Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant culture.
- Benefits: Flexible shifts, competitive pay, and a chance to grow your career.
- Other info: Dynamic role with opportunities to adapt and learn in a fast-paced environment.
- Why this job: Be a brand ambassador and make customers feel valued every day.
- Qualifications: Passion for customer service and ability to thrive under pressure.
The predicted salary is between 11 - 12 £ per hour.
Work Pattern: Week 1 Sunday 09:00-16:45, Wednesday 14:30-19:30; Week 2 Sunday 09:00-16:45, Wednesday 08:00-13:00.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll their sleeves up and meet strong customer demand head-on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service, you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond to serve, sell, fill, and help drive growth in sales. Being digitally confident is essential. You'll utilise our digital tools, such as Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Fashion, Home & Beauty - Bath Southgate employer: Marks & Spencer Plc
At M&S, we pride ourselves on being more than just a retailer; we are a community that values hard work, resilience, and exceptional service. Our Bath Southgate location offers a dynamic work environment where you can thrive under pressure while enjoying the support of a dedicated team. With opportunities for personal growth and development, along with a commitment to embracing digital innovation, M&S is an excellent employer for those looking to make a meaningful impact in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Bath Southgate
✨Tip Number 1
Get to know the company! Before your interview, dive into M&S's values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or recommend products. Role-playing these situations can boost your confidence and prepare you for the fast-paced environment.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with M&S's digital tools like Sparks. Being able to demonstrate your comfort with technology during the interview will set you apart as a candidate who can enhance the customer experience.
✨Tip Number 4
Be ready to showcase your flexibility! Share examples from your past experiences where you've adapted to changing situations. M&S values team players who can thrive in a dynamic retail environment, so let them know you're up for the challenge!
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Bath Southgate
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about working in fashion, home, and beauty, and that you understand what makes M&S special.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight any relevant experience you have in retail or customer service, and don’t forget to mention your digital skills – we love tech-savvy candidates!
Be Yourself:We’re looking for down-to-earth colleagues, so don’t be afraid to let your personality come through in your application. Share a bit about yourself and why you’d be a great fit for our team at M&S.
Apply Through Our Website:For the best chance of success, make sure you apply directly through our website. It’s super easy, and it helps us keep track of your application. Plus, you’ll get all the latest updates from us!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Before the interview, make sure you familiarise yourself with M&S Food products. Being able to confidently discuss your favourite items and their unique features will show your passion and knowledge, which is exactly what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond for a customer or handled a difficult situation. This will demonstrate your commitment to providing five-star service.
✨Embrace the Pressure
Since this role thrives in a high-pressure environment, be ready to discuss how you handle stress. Share specific instances where you maintained focus and efficiency during busy periods, showing that you can keep your cool when things get hectic.
✨Be a Team Player
M&S values teamwork, so come prepared to talk about your experiences working in a team. Highlight how you’ve supported colleagues and contributed to a positive work environment, as this will resonate well with their culture.
