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- Tasks: Serve customers with a smile and keep the store stocked and tidy.
- Company: Join M&S, a leader in quality food and customer service.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive team environment.
- Why this job: Be the face of M&S and make a real difference in customer experiences.
- Qualifications: Must be 18+, with a passion for food and great customer service skills.
- Other info: Join a diverse team and help shape the future of retail.
The predicted salary is between 11 - 16 £ per hour.
Work Pattern:
- Week 1
- Monday: 03:00 - 11:00
- Tuesday: 03:00 - 11:00
- Wednesday: 03:00 - 11:00
- Friday: 03:00 - 11:00
- Saturday: 03:00 - 11:00
- Sunday: 04:00 - 12:00
- Monday: 03:00 - 11:00
- Tuesday: 03:00 - 11:00
- Thursday: 03:00 - 11:00
- Friday: 03:00 - 11:00
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Under 18 disclaimer: This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in our Foods section, where you will become a champion of our high-quality products, great value offers, and excellent customer service. We are seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You will be a brand ambassador who’s ready to recommend our newest Food. Through remarkable service you will make sure our customers feel truly valued every time they shop with us.
- At M&S our customers don’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You will utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You will take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant (Early Morning) - Food - Basingstoke employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant (Early Morning) - Food - Basingstoke
✨Tip Number 1
Get to know M&S inside out! Familiarise yourself with our food products and services. When you walk into that interview, your passion for our brand will shine through, making you stand out as a candidate.
✨Tip Number 2
Show off your digital skills! Since being digitally confident is key for this role, be ready to discuss how you've used technology in previous jobs. Mention any apps or tools you’ve used to enhance customer experiences.
✨Tip Number 3
Be a team player! Share examples of how you’ve worked well with others in the past. Highlight your ability to adapt and support your colleagues, as teamwork is crucial in our fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Assistant (Early Morning) - Food - Basingstoke
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. We want to see that you're excited to share this passion with our customers.
Highlight Your Customer Service Skills: Make sure to mention any previous experience you've had in customer service. We’re looking for team players who can engage with customers and provide remarkable service, so share examples of how you've gone above and beyond in the past!
Be Digital Savvy: Since being digitally confident is essential for this role, don’t forget to mention any experience you have with digital tools or apps. Show us how you can use technology to enhance the customer experience at M&S.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items and why they stand out will show your passion and knowledge, making you a more appealing candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond for a customer, as this aligns perfectly with the role's focus on remarkable service.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology before, share that experience to highlight your adaptability.
✨Emphasise Teamwork and Flexibility
M&S values team players, so come prepared to talk about your experiences working in a team. Highlight instances where you adapted to changing situations or supported colleagues, showcasing your ability to contribute to a positive store environment.
