At a Glance
- Tasks: Lead the team in delivering a top-notch salesfloor and ensure smooth operations.
- Company: Join M&S, a trusted name in retail with a focus on teamwork.
- Benefits: Competitive pay, including unsocial hours premium, and opportunities for growth.
- Other info: Fast-paced role with great potential for career advancement.
- Why this job: Be a key player in a dynamic environment and make a real impact.
- Qualifications: Must be 18+, with leadership skills and a passion for customer service.
The predicted salary is between 10.8 - 13.2 £ per hour.
Working Pattern:
- Week 1: Sunday 12:00-20:00
- Monday 13:00-21:00
- Tuesday 13:00-21:00
- Thursday 05:00-13:00
- Friday 05:00-13:00
Week 2:
- Monday 05:00-13:00
- Tuesday 05:00-13:00
- Thursday 13:00-21:00
- Friday 13:00-21:00
- Saturday 13:00-21:00
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join M&S as a Shift Lead to lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?
Shift Lead - Barnstaple employer: Marks & Spencer Plc
Marks & Spencer Plc is an excellent employer, offering a vibrant work culture that fosters innovation and collaboration in the heart of Salford. Employees benefit from a competitive package, extensive professional development opportunities, and the chance to lead cutting-edge HR technology initiatives, making it a rewarding place for those looking to make a meaningful impact in their careers.
