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- Tasks: Lead the team to ensure a smooth operation and a welcoming store environment.
- Company: Join a well-known food retailer with a focus on teamwork and customer service.
- Benefits: Flexible shifts, competitive pay, and opportunities for career growth.
- Other info: Dynamic work environment with a supportive team atmosphere.
- Why this job: Be a key player in creating an amazing shopping experience for customers.
- Qualifications: Must be 18+, with leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Work Pattern:
- Week 1
- Monday 13:30 - 21:30
- Tuesday 13:30 - 21:30
- Saturday 13:30 - 21:30
- Wednesday 10:00 - 18:00
- Thursday 05:00 - 13:00
- Tuesday 05:00 - 13:00
- Saturday 05:00 - 13:00
- Wednesday 13:30 - 21:30
- Thursday 13:30 - 21:30
- Friday 10:00 - 18:00
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead role:
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Food - Reigate Simply Food in Banstead employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Food - Reigate Simply Food in Banstead
✨Tip Number 1
Get to know the company culture! Before your interview, check out our website and social media to see what we're all about. This will help you connect with us during the chat and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Shift Lead role, especially around leading teams and ensuring a great customer experience.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. It shows that you respect the opportunity and are ready to represent us well in the store.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in our minds and shows your enthusiasm for the Shift Lead position. Plus, it’s a great chance to reiterate why you’d be a fantastic fit!
We think you need these skills to ace Shift Lead - Food - Reigate Simply Food in Banstead
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any experience you have in leading teams or coordinating resources. We want to see how you can step up and take charge, especially in a busy environment like ours!
Be Specific About Your Experience: When detailing your previous roles, focus on specific tasks you've handled that relate to the Shift Lead position. Mention any operational responsibilities you've had, as this will show us you're ready for the challenge.
Emphasise Customer Service: Since customer service is key in our stores, share examples of how you've provided excellent service in past roles. We love to see candidates who understand the importance of creating a great shopping experience!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Role Inside Out
Make sure you understand the Shift Lead role thoroughly. Familiarise yourself with the responsibilities like leading the fill operation and coordinating resources. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed operations in the past. Highlight your ability to coach colleagues and drive productivity, as these are key aspects of the job. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service
Since the role involves role modelling great customer service, think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you can create an inclusive team atmosphere and ensure a quick payment experience for shoppers.
✨Be Ready for Operational Scenarios
Expect questions about handling operational tasks, such as opening and closing procedures or managing cash handling. Brush up on relevant health and safety legislation too, as this is crucial for keeping everyone safe in the workplace.