Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver five-star service while managing orders in a fast-paced café environment.
- Company: Join the M&S Café team, a vibrant hub for customers to recharge.
- Benefits: Flexible hours, great team culture, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values customer satisfaction and teamwork.
- Qualifications: Must be digitally savvy and able to thrive under pressure.
- Other info: Perfect for those looking to develop skills in a busy retail setting.
The predicted salary is between 11 - 16 £ per hour.
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
- Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
- Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
- At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
- Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
- Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding.
Purpose:
- To deliver a great shopping experience for customers, putting customers before task every time.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Complete tasks and processes that deliver ‘best in town’ standards.
- Serve and sell across all channels brilliantly well.
- Be the voice of our customer to help us continually improve.
Key Accountabilities:
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points.
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy.
- Skilled to utilise all digital tools and communication channels to do the job.
- Share customer and colleague feedback to help us do things better.
- Share knowledge and experience with colleagues to support others in building skill and confidence.
- Own their own learning & development and proactively access digital learning solutions.
- Know the daily sales targets, priorities, promotions & selling opportunities.
- Have great product knowledge to sell and recommend our products and services.
- Proactively engage with customers to understand their needs and make recommendations.
- Understand the store priorities and their part to play.
- Complete tasks with pace and in line with SOPs.
- Minimise cost and waste through good process practice.
- Follow safe and legal working practices.
Key Capabilities:
- Understands how M&S operates, its strategy, future and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Is curious and asks questions to challenge the status quo.
- Effective at communicating their intentions to others; ensures communication is clear and simple.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
- Copes well with change and work challenges and recovers quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills/Experience:
- Contributing to store sales and cost control.
- Work across the store to get things done right first time within timescales.
- Comprehensive knowledge of customer shopping channels.
- Good level of product knowledge and services across the store.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities.
- Adapting to change.
- Good Knowledge of VM principles.
Key Relationships and Stakeholders:
- Customers
- Colleagues
- Store Leadership
Customer Assistant - Cafe - Aylesbury employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Aylesbury
✨Tip Number 1
Get to know the café inside out! Familiarise yourself with the menu and the best-selling items. When you walk in for your interview, show off your knowledge and passion for the products – it’ll impress the hiring team!
✨Tip Number 2
Practice your customer service skills before the big day. Role-play with a friend or family member to handle different customer scenarios. This will help you stay calm under pressure and demonstrate your five-star service attitude during the interview.
✨Tip Number 3
Be ready to showcase your digital skills! Since being digitally confident is key, brush up on any tools or apps you might use in the café. Mentioning your tech-savviness can set you apart from other candidates.
✨Tip Number 4
Don’t forget to highlight your teamwork experience! Share examples of how you’ve supported colleagues in busy environments. M&S values collaboration, so showing that you can contribute to a high-performance culture will definitely work in your favour.
We think you need these skills to ace Customer Assistant - Cafe - Aylesbury
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering top-notch customer service shine through. We want to see that you genuinely care about making customers feel welcome and valued in our café.
Highlight Your Digital Skills: Since being digitally confident is a must for this role, make sure to mention any experience you have with digital tools or applications. We love candidates who can keep things moving smoothly, even during the busiest times!
Emphasise Teamwork and Flexibility: This role is all about working together and adapting to change. Share examples of how you've supported your colleagues in the past and how you can stay calm under pressure while keeping the café running like clockwork.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen to join our team at M&S Café!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Stuff
Before the interview, make sure you brush up on M&S's products and services. Being able to chat confidently about their offerings will show that you're genuinely interested and ready to recommend items to customers.
✨Show Off Your Digital Skills
Since being digitally confident is key for this role, be prepared to discuss your experience with digital tools. Maybe even mention a time when you used technology to improve customer service or streamline a process.
✨Demonstrate Team Spirit
Teamwork is crucial in a busy café environment. Think of examples from your past experiences where you supported colleagues or contributed to a positive team atmosphere, especially during hectic times.
✨Stay Calm Under Pressure
This role can get intense, so be ready to share how you handle stress. Talk about strategies you use to stay focused and deliver excellent service, even when things get busy. This will show that you can thrive in a fast-paced setting.
