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- Tasks: Assist customers and ensure a seamless shopping experience in our Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth.
- Other info: Dynamic role with no two shifts the same – embrace the challenge!
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: Passion for food, resilience, and a team-oriented mindset.
The predicted salary is between 11 - 12 £ per hour.
Work Pattern: Friday - 15:30 - 22:00, Saturday - 14:30 - 21:00
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You will be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers.
Through remarkable service you'll make sure our customers feel truly valued every time they shop with us. At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Hale Simply Food in Altrincham employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Hale Simply Food in Altrincham
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with M&S Food products and their values. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle pressure or difficult customers. Role-playing these situations with a friend can help you feel more confident and ready to deliver that five-star service.
✨Tip Number 3
Show off your digital savvy! Be prepared to discuss how you’ve used technology in previous roles. Mentioning your experience with apps or in-store devices will demonstrate that you’re ready to enhance the customer experience at M&S.
✨Tip Number 4
Flexibility is key! Be ready to talk about times when you adapted to changing demands in a fast-paced environment. Highlighting your ability to roll with the punches will show that you’re the perfect fit for this dynamic role.
We think you need these skills to ace Customer Assistant - Food - Hale Simply Food in Altrincham
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you're not just looking for a job, but that you genuinely care about what we offer.
Highlight Your Customer Service Skills: We want to know how you’ve gone above and beyond for customers in the past. Share specific examples of times you've delivered five-star service or handled pressure like a pro. This will help us see that you’re ready to thrive in our fast-paced environment.
Be Digital Savvy: Mention any experience you have with digital tools or apps, especially if you’ve used them in a retail setting. We’re looking for someone who can confidently use technology to enhance the customer experience, so don’t hold back on showcasing your skills!
Emphasise Team Spirit: Let us know how you work well in a team! Share stories about how you’ve supported colleagues or contributed to a positive work environment. We value team players who can adapt and help each other out, so this is key to your application.
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your M&S Food Products
Before the interview, brush up on your knowledge of M&S Food products. Familiarise yourself with their bestsellers and any new items. This will not only show your passion for the brand but also help you confidently recommend products during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond to help a customer or resolved a challenging situation. This will demonstrate your ability to thrive under pressure and provide five-star service.
✨Emphasise Teamwork and Flexibility
Be ready to discuss how you work well in a team and adapt to changing situations. Retail can be unpredictable, so share instances where you've collaborated with colleagues or adjusted your approach to meet customer demands. This will highlight your readiness to contribute to a positive environment.
✨Get Comfortable with Digital Tools
Since being digitally confident is essential, make sure you're familiar with tools like the Sparks App. If you have experience using similar digital platforms, mention it. Showing that you can quickly learn and utilise technology will set you apart as a candidate who can enhance the customer experience.