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- Tasks: Join M&S as a Customer Assistant, keeping our store running smoothly during night operations.
- Company: Be part of M&S, a leader in retail innovation and customer service.
- Benefits: Earn £3.00 p/h unsocial premium for night shifts, plus flexible working options.
- Why this job: Make a real impact behind the scenes while delivering exceptional customer experiences.
- Qualifications: Must be 18 or over; strong communication and digital skills are essential.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 13 - 16 £ per hour.
Under 18 disclaimer: This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Work Pattern:
- Week 1:
- Monday: 15:00-23:00
- Tuesday: 15:00-23:00
- Thursday: 15:00-23:00
- Friday: 15:00-23:00
- Saturday: 15:00-23:00
- Sunday: 15:00-23:00
- Monday: 15:00-23:00
- Tuesday: 15:00-23:00
- Thursday: 15:00-23:00
- Friday: 15:00-23:00
Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.
You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail. Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store. Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.
This is a role for people who move with purpose. Are you ready for it? Take Your Marks and apply today.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
New Store Opening - Customer Assistant - Operations (Nights) - Abingdon employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Store Opening - Customer Assistant - Operations (Nights) - Abingdon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through some common interview questions with a friend or in front of the mirror. Think about how your skills and experiences align with the role of Customer Assistant in Operations. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your flexibility! Since this role requires adaptability, be ready to share examples of how you've successfully handled changing situations in the past. Highlight your ability to work across different functions and support your teammates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and ready to embrace the digital tools we use at M&S. So, take your marks and get that application in!
We think you need these skills to ace New Store Opening - Customer Assistant - Operations (Nights) - Abingdon
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about being a Customer Assistant and ready to roll your sleeves up. A bit of personality goes a long way!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We’re looking for team players who are adaptable and digitally confident, so don’t forget to mention any relevant experience!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re all about efficiency here!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant in Operations. Familiarise yourself with the job description, especially the physical demands and the importance of flexibility. This will help you demonstrate that you're ready to roll your sleeves up and tackle the challenges head-on.
✨Showcase Your Team Spirit
Since this role is all about being a team player, think of examples from your past experiences where you've worked effectively in a team. Be prepared to discuss how you’ve supported colleagues and contributed to a positive work environment. This will show that you can be a key cog in the machine!
✨Demonstrate Digital Confidence
As digital tools are essential for tracking deliveries and managing stock, be ready to talk about your experience with technology. If you’ve used any relevant software or apps in previous jobs, mention them. This will highlight your ability to adapt and thrive in a fast-paced retail environment.
✨Prepare for Customer Scenarios
Think about how you would handle various customer interactions. Prepare to discuss how you would engage with customers, understand their needs, and provide excellent service. This will show that you put customers before tasks and are committed to delivering a remarkable shopping experience.
