At a Glance
- Tasks: Serve customers with a smile and keep the café running smoothly.
- Company: Join the vibrant M&S Café team in Aberystwyth.
- Benefits: Flexible hours, great team environment, and opportunities for growth.
- Other info: Perfect for students looking for a rewarding part-time job.
- Why this job: Be part of a fast-paced café where your service makes a difference.
- Qualifications: No experience needed, just a positive attitude and willingness to learn.
The predicted salary is between 10 - 13 £ per hour.
Work Pattern:
- Week 1: Sunday 8-12, Monday 8-12, Tuesday 8-12, Wednesday 8-12, Thursday 8-12
- Week 2: Monday 8-12, Tuesday 8-12, Wednesday 8-12, Thursday 8-12, Saturday 8-12
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Purpose:
- To deliver a great shopping experience for customers, putting customers before task every time.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Complete tasks and processes that deliver ‘best in town’ standards.
- Serve and sell across all channels brilliantly well.
- Be the voice of our customer to help us continually improve.
Key Accountabilities:
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points.
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy.
- Skilled to utilise all digital tools and communication channels to do the job.
- Share customer and colleague feedback to help us do things better.
- Share knowledge and experience with colleagues to support others in building skill and confidence.
- Own their own learning & development and proactively access digital learning solutions.
- Know the daily sales targets, priorities, promotions & selling opportunities.
- Have great product knowledge to sell and recommend our products and services.
- Proactively engage with customers to understand their needs and make recommendations.
- Understand the store priorities and their part to play.
- Complete tasks with pace and in line with SOPs.
- Minimise cost and waste through good process practice.
- Follow safe and legal working practices.
Key Capabilities:
- Understands how M&S operates, its strategy, future and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Is curious and asks questions to challenge the status quo.
- Effective at communicating their intentions to others; ensures communication is clear and simple.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
- Copes well with change and work challenges and recovers quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills/Experience:
- Contributing to store sales and cost control.
- Work across the store to get things done right first time within timescales.
- Comprehensive knowledge of customer shopping channels.
- Good level of product knowledge and services across the store.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities.
- Adapting to change.
- Good Knowledge of VM principles.
Key Relationships and Stakeholders:
- Customers
- Colleagues
- Store Leadership
Customer Assistant - Cafe - Aberystwyth employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment in our Aberystwyth Café where teamwork and customer satisfaction are at the forefront. Our commitment to employee growth is evident through ongoing training and development opportunities, ensuring that you can thrive in your role while delivering five-star service. With a focus on flexibility and a supportive culture, we empower our team members to excel in a fast-paced setting, making every day rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Aberystwyth
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and observe how things run. This will help you understand the pace and customer interactions, plus it shows your genuine interest in the role.
✨Tip Number 2
Practice your five-star service skills! Think of scenarios where you can demonstrate your ability to handle pressure and keep customers happy. Role-play with a friend or family member to get comfortable with those high-pressure situations.
✨Tip Number 3
Show off your digital confidence! Familiarise yourself with any digital tools that might be used in the café. Being tech-savvy is key, so maybe even try out some apps related to food orders or customer service to boost your skills.
✨Tip Number 4
Teamwork makes the dream work! Be ready to share examples of how you've supported colleagues in the past. Highlighting your collaborative spirit will show that you're a great fit for the high-performance culture at M&S.
We think you need these skills to ace Customer Assistant - Cafe - Aberystwyth
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering top-notch customer service shine through. We want to see that you genuinely care about making customers feel welcome and valued in our café.
Highlight Your Teamwork Skills:Teamwork is key in our fast-paced environment. Make sure to mention any experiences where you've successfully collaborated with others to achieve a common goal. We love seeing how you can contribute to a high-performance culture!
Be Digital Savvy:Since being digitally confident is essential for this role, don’t forget to showcase your experience with digital tools and applications. We want to know how you can use technology to enhance the customer experience and keep things running smoothly.
Tailor Your Application:Take the time to tailor your application specifically for this role. Use the job description as a guide to highlight relevant skills and experiences. Remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with the M&S Café menu and the types of products they offer. This will help you answer questions about food recommendations and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service, especially in high-pressure situations. Highlight how you stayed calm and ensured customer satisfaction, as this is crucial for the role.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, be ready to discuss any relevant digital tools or applications you've used in previous jobs. You might even want to practice using a point-of-sale system if you have access to one.
✨Emphasise Teamwork and Flexibility
Think of instances where you worked well in a team and adapted to changing circumstances. The interviewers will want to see that you can contribute to a high-performance culture and support your colleagues during busy times.
