Team Manager - Operations - Braehead

Summary

Our Team Managers are responsible for leading the majority of our colleague population and are integral to the in-store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store.

One of the requirements for this role is flexibility to work across various departments. This in return provides a strong grounding across all elements of our business and therefore supports with career progression in the future.

We have a flexible / hybrid approach – talk to us about part-time or job share opportunities in this role, if it’s meaningful to you, it’s important to us.

What you’ll do

Your key accountabilities will include:

• Driving a selling culture within your team
• Consistently raising performance and capability of the team to support developing internal talent
• Utilising and exploiting data to support operational decisions
• Implementing a continuous improvement mentality within the team and work in partnership with the wider team
• Energising your team to deliver first-class customer service within a fast-paced environment

Who you are

Your skills and experience will include:

• A proven leadership track record and the ability to lead effectively through ambiguity
• Being digitally confident with an understanding of systems and the ability to exploit them
• Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers
• Ability to juggle a number of priorities whilst still maintaining an excellent standard and working with pace
• Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you\’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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