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- Tasks: Support online merchandising to create a seamless shopping experience across all devices.
- Company: Join the dynamic team at M&S, a leader in retail innovation.
- Benefits: Enjoy a 20% discount, competitive holidays, and wellbeing support.
- Why this job: Be part of a team that transforms e-commerce and enhances customer experiences.
- Qualifications: Passion for e-commerce, strong attention to detail, and organisational skills.
- Other info: Collaborative environment with opportunities for personal and professional growth.
Overview
We’re looking for an enthusiastic and detail-driven Online Merchandising Assistant to join our onsite merchandising team on a 4-month fixed-term contract. This role is integral in supporting the delivery of a world-class online customer experience in line with our commercial objectives and digital strategy.
Working across web, tablet, mobile, and app, you’ll help ensure a seamless, engaging, and optimised shopping experience for our customers. It’s a fast-paced environment, ideal for someone who thrives under pressure, can manage multiple priorities, and is passionate about e-commerce and online retail.
To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.
What’s in it for you
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special…
- 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you\’re passionate about through a dedicated day away from work.
What you’ll do
Your key accountabilities will include
- Planning and executing key campaign and promotional events on site
- Working with marketing and trade activity team to ensure aligned customer experience across all channels
- Review the website (site merchandising) daily to ensure we are presenting the best customer experience to our customers across all devices
- Collaborate with the M&S Chennai Site Merchandising team to deliver the customer journey and on-site experience to quality standards and timelines
- Monitor and analyse key web analytics to make recommendations to improve the customer journey
Who you are
Your skills and experience will include
- Genuine enthusiasm for e-commerce, with a proactive attitude, eagerness to learn, and a strong commitment to delivering the best experience for the customer
- Excellent attention to detail, ensuring accuracy across all tasks
- Strong organisational skills, with the ability to manage workload effectively, prioritise tasks, and meet deadlines
- Confident in data interpretation, with the ability to analyse and report on key information
- Proficient in Microsoft Office, particularly Excel, Word, and Outlook
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you\\\’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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Online Merchandising Assistant employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Merchandising Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who genuinely cares about being part of the team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing enthusiastic candidates who are keen to join our team!
We think you need these skills to ace Online Merchandising Assistant
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for e-commerce shine through in your application. We want to see that you're genuinely excited about the role and how you can contribute to creating a fantastic online shopping experience.
Be Detail-Driven: Since attention to detail is key for this position, make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Highlight Relevant Skills: Make sure to showcase your organisational skills and any experience with data interpretation. We’re looking for someone who can manage multiple priorities, so give us examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your E-Commerce Stuff
Make sure you brush up on the latest trends in e-commerce and online retail. Familiarise yourself with how different platforms work, especially mobile and app interfaces, as this role is all about creating a seamless shopping experience.
✨Show Off Your Attention to Detail
Prepare examples that highlight your attention to detail. Whether it’s a project you managed or a task where accuracy was key, be ready to discuss how you ensured everything was spot on. This will resonate well with their focus on delivering quality.
✨Be Ready to Analyse Data
Since the role involves monitoring web analytics, come prepared to talk about your experience with data interpretation. Think of specific instances where your analysis led to improvements in customer experience or sales.
✨Demonstrate Your Organisational Skills
This position requires juggling multiple tasks, so be ready to share how you prioritise and manage your workload. Discuss any tools or methods you use to stay organised, as this will show you can thrive in a fast-paced environment.
