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For Companies At a Glance
- Tasks: Serve customers, keep the store tidy, and promote our amazing food products.
- Company: Join M&S, a leader in retail with a focus on quality and customer service.
- Benefits: Flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Be a brand ambassador and make a real difference in customer experiences.
- Qualifications: Must be 18+, with strong communication skills and a passion for food.
- Other info: Exciting opportunities for growth in a dynamic and inclusive workplace.
Work Pattern
Week 1
Monday 21:00-07:00
Tuesday 21:00-07:00
Saturday 21:00-07:00
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
- At M&S our customers don\’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- · Serve our customers efficiently, both on the shop floor and at service points
- · Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- · Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- · Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
- · Build expert product knowledge to sell and recommend our products and services
- · We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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M&S Customer Assistant Food (Nights) 1 employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M&S Customer Assistant Food (Nights) 1
✨Tip Number 1
Get to know M&S inside out! Familiarise yourself with their food products and promotions. When you walk into that interview, show off your knowledge and passion for what they offer – it’ll make you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think about how you would engage with customers and handle different situations. Role-playing with a friend can help you feel more confident and ready to deliver that remarkable service M&S is known for.
✨Tip Number 3
Be flexible and adaptable! M&S values team players who can roll with the punches. Prepare examples of how you’ve successfully adapted to changing situations in past roles – this will show you’re ready to tackle the dynamic retail environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily showcase your digital skills by navigating the online application process – just like you’ll be using those tools in-store!
We think you need these skills to ace M&S Customer Assistant Food (Nights) 1
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for M&S Food products shine through! Share any experiences you have with our products and how you can help customers discover their favourites.
Highlight Your Customer Service Skills: We want to know how you go above and beyond for customers. Use examples from your past experiences to show us how you’ve delivered remarkable service and made customers feel valued.
Be Digital Savvy: Since being digitally confident is key, mention any experience you have with digital tools or apps. Show us how you can use technology to enhance the shopping experience for our customers.
Emphasise Teamwork and Flexibility: Let us know how you work well in a team and adapt to changing situations. Share examples of how you've supported colleagues and contributed to a positive work environment.
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their qualities will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond for a customer, as this aligns perfectly with M&S's commitment to delivering remarkable service.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology in previous jobs, share how it helped enhance the customer experience.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be prepared to talk about your ability to work collaboratively. Share instances where you adapted to changing situations or supported colleagues, highlighting your commitment to creating an inclusive store environment.
