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- Tasks: Deliver exceptional customer service and keep the store looking great this Christmas.
- Company: Join M&S, a leader in retail with a commitment to sustainability and inclusivity.
- Benefits: Flexible working options, training opportunities, and a chance to make a real impact.
- Why this job: Be the face of M&S and help create memorable shopping experiences for customers.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Exciting opportunities for growth in a dynamic and supportive environment.
Sun 0800-1700
Sat 0900-1800
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
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M&S - Christmas -Customer Assistant -Operations employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M&S - Christmas -Customer Assistant -Operations
✨Tip Number 1
Get to know M&S and their values! Before your interview, spend some time researching the company culture and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering a great shopping experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Be adaptable! M&S is looking for candidates who can handle changing situations. During your interview, highlight times when you've successfully adapted to new challenges or feedback. This shows you're ready to thrive in a dynamic environment.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the M&S careers page. This way, you’ll be in the best position to get noticed and considered for the role. Plus, it’s super easy!
We think you need these skills to ace M&S - Christmas -Customer Assistant -Operations
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you put customers first and create a great shopping experience, so share specific examples of when you've gone the extra mile for a customer.
Be Detail-Oriented: Attention to detail is key in this role. When filling out your application, mention any experiences where your attention to detail made a difference, whether it was keeping things organised or ensuring everything was stocked and tidy.
Embrace Feedback: We love candidates who are open to feedback! In your application, talk about how you've used feedback to improve your work or adapt to new situations. This shows us you're ready to grow with us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team.
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's product range. Being able to discuss specific products and their benefits will show your enthusiasm and readiness to engage with customers.
✨Customer Service Scenarios
Prepare for questions about customer service situations. Think of examples where you've gone above and beyond for a customer or handled a difficult situation. This will demonstrate your commitment to delivering excellent service.
✨Show Your Adaptability
M&S values adaptability, especially during the busy Christmas period. Be ready to share experiences where you've successfully adapted to changing circumstances or taken on new responsibilities.
✨Ask Questions
At the end of the interview, don’t forget to ask insightful questions about the role or the company culture. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.