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- Tasks: Assist customers, maintain store cleanliness, and meet sales targets.
- Company: Join Marks & Spencer, a leading retailer committed to innovation and sustainability.
- Benefits: Enjoy flexible working options and a £3.00 p/h unsocial premium for late shifts.
- Why this job: Be the face of M&S, delivering exceptional service and making a real impact.
- Qualifications: No specific experience required, just a passion for customer service and teamwork.
- Other info: This role is for those 18 and over due to health and safety regulations.
Work Pattern
- Monday: 18:15-22:15
- Wednesday: 18:15-22:15
- Thursday: 18:15-22:15
- Saturday: 04:30-08:45
Under 18 Disclaimer: This job role involves working early mornings and we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Unsocial Premium: Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions, and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity, and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Warehouse Operative - Cheltenham Centrum - New Store Opening employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Cheltenham Centrum - New Store Opening
✨Tip Number 1
Familiarise yourself with the products and services offered by Marks & Spencer. Being knowledgeable about their offerings will help you engage with customers effectively and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Being able to listen actively and respond appropriately to customer needs is crucial for this role, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Show your adaptability by being prepared to discuss how you've handled changing situations in previous roles. Think of examples where you've successfully managed your workload or adjusted to new challenges.
✨Tip Number 4
Highlight your attention to detail by preparing to discuss specific instances where you've maintained high standards in your work. This could include keeping a workspace tidy or ensuring that products are well-stocked and presented.
We think you need these skills to ace Customer Assistant - Warehouse Operative - Cheltenham Centrum - New Store Opening
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of a Customer Assistant - Warehouse Operative.
Highlight Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service and engaged with customers in previous roles.
Show Adaptability: Mention instances where you've successfully adapted to changing situations or feedback. This is crucial for the role, as it requires flexibility and the ability to manage workload efficiently.
Express Enthusiasm for the Company: Convey your excitement about joining Marks & Spencer and contributing to their mission of delivering a great shopping experience. Research their values and mention how they resonate with you in your application.
How to prepare for a job interview at Marks & Spencer Plc
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to provide excellent service is crucial. Prepare examples of how you've gone above and beyond for customers in previous roles, highlighting your communication skills and adaptability.
✨Demonstrate Product Knowledge
Familiarise yourself with the products offered by the company. During the interview, express your enthusiasm for their products and be ready to discuss how you would recommend them to customers based on their needs.
✨Emphasise Teamwork and Flexibility
The role requires working in a team and adapting to changing situations. Share experiences where you've successfully collaborated with others and how you handle unexpected challenges in a work environment.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the job responsibilities, training opportunities, and the company's approach to customer service. This demonstrates your commitment and eagerness to contribute.
