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For Companies At a Glance
- Tasks: Create stunning visual displays and deliver an amazing shopping experience for customers.
- Company: Join a leading retail brand known for its commitment to excellence.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values creativity and customer satisfaction.
- Qualifications: Strong styling skills and a passion for visual merchandising.
- Other info: Great chance to learn and develop in a fast-paced retail environment.
Work Pattern
- Week 1
- Sunday: 08:00–16:00
- Tuesday: 07:00–15:00
- Wednesday: 11:00–19:00
- Thursday: 07:00–15:00
- Friday: 07:00–15:00
- Week 2
- Monday: 07:00–15:00
- Tuesday: 07:00–15:00
- Wednesday: 11:00–19:00
- Thursday: 07:00–15:00
- Saturday: 07:00–15:00
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Dress and style mannequins to agreed standard each launch and throughout the season as required
- Deliver seasonal Window implementation
- Deliver ‘best in town’ standards through presentation standards, VM Principles, availability and keeping the store clean and tidy
- Works alongside C&H colleagues to ensure correct implementation of POS each season
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates, it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Comprehensive Styling skills which can be applied across instore visual elements and windows
- Strong knowledge of Visual Merchandising principles
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
#J-18808-Ljbffr
Customer Assistant - Visual Merchandiser - Stevenage Retail Park employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Visual Merchandiser - Stevenage Retail Park
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with their values, products, and customer service approach. This will help you connect better during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Whether it's chatting with customers or discussing ideas with colleagues, being clear and engaging is key. Try role-playing scenarios with friends to boost your confidence.
✨Tip Number 3
Show off your creativity! As a Visual Merchandiser, you'll need to demonstrate your styling skills. Bring a portfolio of your past work or even create a mock display to showcase your talent during interviews.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Stevenage Retail Park.
We think you need these skills to ace Customer Assistant - Visual Merchandiser - Stevenage Retail Park
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for delivering a great shopping experience shine through. We want to see how you put customers first and how you can contribute to making their experience 'best in town'.
Highlight Your Visual Merchandising Skills: Make sure to showcase any styling or visual merchandising experience you have. We love candidates who can dress and style mannequins to perfection, so share examples of your work or any relevant projects you've been involved in.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your intentions and experiences are communicated simply. This will help us understand how you fit into our team.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Stuff
Make sure you brush up on your knowledge of visual merchandising principles and the specific products the company offers. Being able to discuss how you would style mannequins or implement seasonal window displays will show that you're not just interested in the role, but that you understand it too.
✨Show Off Your Customer Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to meet a customer's needs or how you handled difficult situations. This will demonstrate your commitment to putting customers first, which is key for this role.
✨Be Ready to Adapt
The job requires someone who can cope with change and work challenges. Be prepared to discuss how you've successfully adapted to changes in previous roles. Highlight your ability to stay positive and flexible, as this will resonate well with the interviewers.
✨Ask Questions
Don't forget that interviews are a two-way street! Prepare thoughtful questions about the company's culture, team dynamics, and expectations for the role. This shows your genuine interest and helps you determine if it's the right fit for you.
