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For Companies At a Glance
- Tasks: Create stunning visual displays and engage customers with stylish products.
- Company: Join M&S, a leading retailer known for its trendy clothing and home goods.
- Benefits: Flexible hours, team environment, and opportunities for personal growth.
- Why this job: Be a fashion influencer and make shopping exciting for customers every day.
- Qualifications: Passion for fashion and strong teamwork skills required.
- Other info: Dynamic retail environment with a focus on creativity and customer satisfaction.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join our team at M&S as a Visual Merchandiser in our Clothing & Home section, where you\’ll become a champion of our stylish products, and influencer of the latest trends. We\’re seeking passionate individuals who take pride in their eye for fashion and want to delight our customers every day.
Your primary focus will be on creating remarkable visual displays that attract and engage customers, ensuring that our products are presented in the most eye-catching way. You\’ll also actively collaborate with the team to implement effective merchandising strategies.
· Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.
· Efficiency and effectiveness are key aspects of your role. You\’ll be a skilled operator, maintaining high standards in visual presentation consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
· Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.
· Flexibility is also vital. You should be confident to work effectively across multiple areas within the store and adapt to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Work Pattern
- Sunday 08:00-16:00
- Monday 07:00-15:00
- Tuesday 07:00-15:00
- Thursday 07:00-15:00
- Friday 07:00-15:00
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Dress and style mannequins to agreed standard each launch and throughout the season as required
- Deliver seasonal Window implementation
- Deliver ‘best in town’ standards through presentation standards, VM Principles, availability and keeping the store clean and tidy
- Works alongside C&H colleagues to ensure correct implementation of POS each season
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates,it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Comprehensive Styling skills which can be applied across instore visual elements and windows
- Strong knowledge of Visual Merchandising principles
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
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Customer Assistant - Visual Merchandiser - London Victoria employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Visual Merchandiser - London Victoria
✨Tip Number 1
Get to know the company! Before your interview, dive into M&S's values and recent news. This shows you’re genuinely interested and helps you connect your skills with their goals.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your passion for visual merchandising and customer service confidently.
✨Tip Number 3
Show off your creativity! Bring a portfolio of your previous visual merchandising work or ideas to the interview. It’s a great way to demonstrate your styling skills and how you can contribute to M&S.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role. Plus, it’s a nice touch!
We think you need these skills to ace Customer Assistant - Visual Merchandiser - London Victoria
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion shine through! Share examples of how you've created eye-catching displays or engaged with customers in a stylish way. We want to see that you're not just applying for a job, but that you're genuinely excited about being a Visual Merchandiser.
Be Digital Savvy: Since being digitally confident is key for this role, mention any experience you have with digital tools or apps, especially if you've used them to enhance customer experiences. We’re all about using tech to make shopping better, so show us how you can contribute!
Highlight Team Spirit: This role is all about collaboration, so don’t forget to emphasise your teamwork skills. Share stories where you’ve worked well with others to achieve a common goal. We value a great team environment, and we want to know how you can help create that!
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Visual Merchandiser role. Use keywords from the job description and align your skills and experiences with what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Marks & Spencer Plc
✨Show Off Your Styling Skills
Make sure to prepare a portfolio or examples of your previous visual merchandising work. Highlight how you've created eye-catching displays that engage customers and reflect current trends. This will demonstrate your passion for fashion and your ability to deliver the 'best in town' standards.
✨Know Your Digital Tools
Familiarise yourself with digital tools like the Sparks App mentioned in the job description. Be ready to discuss how you’ve used technology to enhance customer experiences in the past. Showing that you're digitally confident will set you apart from other candidates.
✨Emphasise Teamwork
Prepare examples of how you've collaborated with colleagues in previous roles. Discuss how you’ve contributed to creating an inclusive environment and supported your team. Being a team player is crucial, so make sure to convey your commitment to working well with others.
✨Adaptability is Key
Be ready to talk about times when you've successfully adapted to changes in a retail environment. Whether it’s adjusting to new merchandising strategies or handling unexpected challenges, showcasing your flexibility will show that you can thrive in a dynamic setting.
