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- Week 1
- Sunday: 09:00-17:00
- Monday: 07:00-15:00
- Wednesday: 07:00-15:00
- Thursday: 07:00-15:00
- Friday: 07:00-15:00
- Week 2
- Monday: 07:00-15:00
- Tuesday: 07:00-15:00
- Thursday: 07:00-15:00
- Friday: 07:00-15:00
- Saturday: 07:00-15:00
Join our team at M&S as a Visual Merchandiser in our Clothing & Home section, where you\\\’ll become a champion of our stylish products, and influencer of the latest trends. We\\\’re seeking passionate individuals who take pride in their eye for fashion and want to delight our customers every day.
Your primary focus will be on creating remarkable visual displays that attract and engage customers, ensuring that our products are presented in the most eye-catching way. You\\\’ll also actively collaborate with the team to implement effective merchandising strategies.
• Being digitally confident is essential. You\\\’ll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.
• Efficiency and effectiveness are key aspects of your role. You\\\’ll be a skilled operator, maintaining high standards in visual presentation consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
• Being a team player is crucial. You\\\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.
• Flexibility is also vital. You should be confident to work effectively across multiple areas within the store and adapt to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Dress and style mannequins to agreed standard each launch and throughout the season as required
- Deliver seasonal Window implementation
- Deliver ‘best in town’ standards through presentation standards, VM Principles, availability and keeping the store clean and tidy
- Works alongside C&H colleagues to ensure correct implementation of POS each season
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates, it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Comprehensive Styling skills which can be applied across instore visual elements and windows
- Strong knowledge of Visual Merchandising principles
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
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Customer Assistant - Visual Merchandiser - Bracknell Lexicon employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Visual Merchandiser - Bracknell Lexicon
✨Tip Number 1
Get to know the company culture before your interview. Check out M&S's social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your skills in visual merchandising can shine through in your examples.
✨Tip Number 3
Dress the part! As a Visual Merchandiser, your style matters. Show off your fashion sense in your outfit to make a great first impression. It’s a chance to demonstrate your eye for detail right from the start.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple way to express your appreciation and reiterate your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Assistant - Visual Merchandiser - Bracknell Lexicon
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for visual merchandising shine through! Share any experiences or projects that highlight your eye for style and how you’ve engaged customers in the past.
Be Digital Savvy: Since being digitally confident is key for this role, mention any tools or apps you've used in previous jobs. If you've got experience with digital merchandising or customer engagement tools, make sure to include that!
Highlight Team Spirit: We’re all about teamwork here at M&S, so don’t forget to showcase your collaborative skills. Talk about times when you’ve worked well with others to create a great shopping experience or improve store presentation.
Tailor Your Application: Make sure to customise your application to reflect the job description. Use keywords from the posting and align your skills and experiences with what we’re looking for. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Visual Merchandising Basics
Brush up on your visual merchandising principles before the interview. Be ready to discuss how you would create eye-catching displays and engage customers. Think of examples from your past experiences where you successfully implemented these strategies.
✨Show Off Your Digital Skills
Since being digitally confident is essential for this role, make sure you’re familiar with tools like the Sparks App. Prepare to talk about how you’ve used digital tools in previous jobs to enhance customer experiences or streamline processes.
✨Demonstrate Team Spirit
This role requires a strong team player, so come prepared with examples of how you've collaborated with colleagues in the past. Share stories that highlight your ability to support others and contribute to a positive store environment.
✨Be Ready for Flexibility Questions
Expect questions about how you handle change and adapt to different situations. Think of times when you had to switch tasks quickly or work across various areas in a retail setting, and be ready to share those experiences.
