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- Tasks: Join M&S as a Customer Assistant, ensuring smooth store operations through night shifts.
- Company: M&S is a leading retailer committed to innovation and inclusivity in the retail industry.
- Benefits: Enjoy a £3.00 p/h unsocial premium for night shifts and flexible working options.
- Why this job: Be part of a dynamic team, enhancing customer experiences while developing valuable skills.
- Qualifications: Must be 18 or over; strong communication and digital skills are essential.
- Other info: Embrace a culture of diversity and inclusion, with opportunities for personal growth.
Working Pattern:
Sunday – 22:00-08:00
Friday – 22:00 – 08:00
Under 18 disclaimer
This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\’ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\’ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\’ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
· Serve our customers efficiently, both on the shop floor and at service points
· Keep the store clean and tidy, ensuring that our shelves are always stocked with product
· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
· Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
· Build expert product knowledge to sell and recommend our products and services
· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
· High levels of customer service
· Committed to delivering excellent work with great attention to detail
· Open to and acts upon feedback, asking for this regularly
· Takes accountability for planning and managing own workload efficiently
· Strong communication skills
· Adaptable to changing situations
· Builds positive relationships by being a good listener
· Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Through the Night - Operations - Bromley employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Through the Night - Operations - Bromley
✨Tip Number 1
Familiarise yourself with M&S's values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during any interviews or discussions.
✨Tip Number 2
Highlight your flexibility and adaptability in previous roles. Since this position requires working through the night and handling various operational tasks, showcasing your ability to adjust to changing situations will be beneficial.
✨Tip Number 3
Demonstrate your digital confidence by mentioning any experience with stock management systems or similar tools. Being able to effectively use technology is crucial for this role, so make sure to emphasise your skills in this area.
✨Tip Number 4
Prepare to discuss how you build positive relationships with colleagues and customers. This role is all about teamwork and communication, so having examples ready will show that you're a great fit for the team.
We think you need these skills to ace Customer Assistant - Through the Night - Operations - Bromley
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Assistant position. Highlight key skills such as customer service, teamwork, and digital capability in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job. Emphasise any previous roles in customer service or operations, and include specific examples of how you've contributed to a team or improved processes.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at M&S and how your values align with their commitment to customer service and inclusivity.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Customer Service Skills
As a Customer Assistant, you'll need to demonstrate high levels of customer service. Prepare examples from your past experiences where you went above and beyond for a customer, showcasing your ability to engage and understand their needs.
✨Highlight Your Teamwork Experience
Since this role requires working closely with colleagues, be ready to discuss your experience in team settings. Share specific instances where you collaborated effectively to achieve a common goal, emphasising your adaptability and communication skills.
✨Demonstrate Digital Confidence
Being digitally confident is essential for this position. Familiarise yourself with common retail systems and tools, and be prepared to discuss how you've used technology in previous roles to manage tasks or improve efficiency.
✨Emphasise Flexibility and Adaptability
The job requires flexibility in handling various operational tasks. Be ready to talk about times when you successfully adapted to changing situations or priorities, showing that you can thrive in a dynamic work environment.