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- Tasks: Serve customers and promote our delicious bakery products with exceptional service.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible hours, competitive pay, and a supportive work environment.
- Why this job: Be the face of our bakery and make customers smile every day.
- Qualifications: Passion for baking and strong customer service skills required.
- Other info: Inclusive workplace with opportunities for growth and development.
Work Pattern
Week 1: Sunday 8:00 - 13:45; Tuesday 6:00 - 13:00; Wednesday 6:00 - 13:00; Thursday 6:00 - 13:00
Week 2: Monday 6:00 - 13:00; Tuesday 6:00 - 13:00; Wednesday 06:00 - 11:45; Saturday 6:00 - 13:00
Under 18 disclaimer: This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in our Bakery section, where you’ll become a champion of our delicious baked goods. We’re seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.
You’ll be a brand ambassador who’s ready to recommend our delicious bakery products. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
- At M&S, our customers don’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.
- Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently.
- Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Instore Bakery - Weymouth employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Instore Bakery - Weymouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their bakery products. This will help you show your passion for baking and how you can contribute to their team.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers in the past. Being able to share these stories will demonstrate your commitment to delivering excellent service.
✨Tip Number 3
Be ready to showcase your digital skills! Familiarise yourself with tools like the Sparks App, as being digitally confident is key for this role. Show them you can enhance the customer experience with tech!
✨Tip Number 4
Flexibility is crucial! Be prepared to discuss how you can adapt to different roles within the store. Highlight your teamwork skills and how you can support your colleagues in various areas.
We think you need these skills to ace Customer Assistant - Instore Bakery - Weymouth
Some tips for your application 🫡
Show Your Passion for Baking: When you're writing your application, let your love for baking shine through! Share any experiences you have with bakery products or how you enjoy creating delicious treats. We want to see that you're excited about being a part of our team!
Highlight Your Customer Service Skills: Make sure to mention any previous customer service experience you have. We’re looking for individuals who can engage with customers and provide remarkable service, so share examples of how you've gone above and beyond in past roles.
Be Digital Savvy: Since being digitally confident is essential for this role, mention any experience you have with digital tools or apps. If you've used similar technology before, let us know how it helped improve the customer experience!
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Use keywords from the description to show that you understand what we’re looking for. And remember, applying through our website is the best way to get your application in front of us!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Bakery Products
Before the interview, brush up on your knowledge of bakery products. Familiarise yourself with M&S's offerings and be ready to discuss your favourites. This shows your passion for baking and helps you connect with the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you went above and beyond to make customers feel valued, as this is crucial for the Customer Assistant role.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, think of instances where you've used digital tools to enhance customer experiences. Be ready to discuss how you would use the Sparks App or other digital resources in your role.
✨Emphasise Teamwork and Flexibility
M&S values teamwork and adaptability. Prepare to share examples of how you've worked effectively in a team and adapted to changing situations. This will show that you're ready to contribute positively to the store environment.
