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- Tasks: Serve customers and promote our delicious bakery products with exceptional service.
- Company: Join M&S, a leading retailer known for quality and innovation.
- Benefits: Flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Passion for baking and strong communication skills required.
- Other info: Inclusive workplace with a commitment to diversity and growth.
Work Pattern
- Sunday 23:30 – 07:30
- Tuesday 23:30 – 07:30
- Thursday 23:30 – 07:30
- Friday 23:30 – 07:30
- Saturday 23:30 – 07:30
Under 18 disclaimer This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in our Bakery section, where you\\\’ll become a champion of our delicious baked goods. We\\\’re seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.
You\\\’ll be a brand ambassador who’s ready to recommend our delicious bakery products. Through remarkable service you\\\’ll make sure our customers feel truly valued every time they shop with us.
• At M&S, our customers don\\\’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
• Being digitally confident is essential. You\\\’ll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.
• Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
• Being a team player is crucial. You\\\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.
• Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Buids positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Instore Bakery - Stratford City London employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Instore Bakery - Stratford City London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their bakery section. Understanding their values and products will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers or handle complaints. Being able to demonstrate your ability to provide remarkable service will set you apart from other candidates.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with tools like the Sparks App. Being confident in using digital tools is essential for this role, so be ready to discuss how you can enhance the customer experience with technology.
✨Tip Number 4
Be flexible and adaptable! The retail environment can change quickly, so highlight your ability to work across different areas of the store. Share examples of how you've successfully adapted to new situations in the past.
We think you need these skills to ace Customer Assistant - Instore Bakery - Stratford City London
Some tips for your application 🫡
Show Your Passion for Baking: When you're writing your application, let your love for baking shine through! Share any experiences you have with bakery products or how you enjoy working with food. We want to see that you're excited about being a part of our team!
Highlight Your Customer Service Skills: Make sure to mention any previous roles where you've provided excellent customer service. We’re all about making our customers feel valued, so share examples of how you've gone above and beyond to help them out!
Be Digital Savvy: Since being digitally confident is key for this role, don’t forget to mention your experience with digital tools. Whether it’s apps or online systems, show us that you can use technology to enhance the customer experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Bakery Products
Before the interview, brush up on your knowledge of bakery products. Familiarise yourself with M&S's offerings and be ready to discuss your favourites. This shows your passion for baking and helps you connect with the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer. This will demonstrate your commitment to providing remarkable service, which is key for this role.
✨Be Digitally Savvy
Since being digitally confident is essential, make sure you understand how to use digital tools like the Sparks App. You might even want to mention any relevant experience you have with similar apps or technology during the interview.
✨Emphasise Teamwork and Flexibility
M&S values teamwork and adaptability, so be prepared to discuss how you've worked well in a team and adapted to changing situations. Share specific examples that highlight your ability to support colleagues and create an inclusive environment.
